I have a Maytag Neptune front load washing machine. Model mah8700aww, serial #10971532GG approximately 5 years old. The D5 error code is on the front panel and the machine will not wash. The machine powers up and acts like it will start but before the machine looks the door it errors out. Could you please let me know what the problem is as well as how to fix this issue with part #'s if necessary. I can be reached via e-mail at bengwame9@aol.com or by phone at 713-697-1885.
Thank you
Hi Debster
I am wondering if your error code is DS and not D5, which would indicate problems with the door lock assembly communicating with the control board. Essentially, the control board does not beleive the door is closed and/or locked, so it shuts down the machine.
Here is the service manual which will tell you how to do some testing of the door lock, but in the end you may need both a control board and a door lock assembly. The good news, they are easy to change out, the bad news, they are expensive parts so you want to be as sure as possible before you buy and install.
http://www.servicematters.com/maytag_library/docs/16026126.pdf
Good luck.