Sounds more like a control board problem than a keypad problem.
You could try to get into the diagnostics mode.
You could try the following connection cleaning.
If that does nothing check the keyboard’s switches with a meter, see the tech sheet.
If it checks out OK then it is probably the control board that is shot.
Connection Cleaning
Unplug the unit
Open it up
Remove the ribbon cable from the keypad to the control board at the control board.
Clean the edge connector.
If it is the type where there is not a connector just the insulation is removed, it can be cleaned with a pencil eraser. Do not use an ink eraser as it is too abrasive.
Check the tracks in the ribbon cable for hairline cracks. A magnifying glass helps here.
Would not hurt to clean the connector on the board. Use electronics contact cleaner or isopropyl alcohol and a tooth brush. Be gentle and do not reconnect till all the solvent evaporates.
Reconnect everything and give it a try.