Kitch Aid motor runs drawer wont open

It started acting funny, making louder noises a couple of days ago. Now the motor just runs, sounds normal but will not stop. Drawer will not open. I have taken the bottom cover off, the chain and gears move and look fine but nothing happens. Does not seem to be affecting the ram. What now?
TIA

Wife is missing compactor, I don’t know where to go from here. Thanks!