Kenmore Elite Oasis Top Loader will not drain or spin

Having trouble with a 22 month old Kenmore top loading Elite Oasis Washer. Had been getting the LD code error message; checked drain and hoses- all OK. Now the unit runs through a wash cycle, and stops at the spin cycle and will not drain.

Drain is clear, supply hoses clear.

Will not run on spin cycle alone, either.

The LD error code on these machines is like having a business consultant come out and look at your company. What he or she will tell you is technically correct and absolutely useless as far as fixing the problem.

The error normally occurs when you have an obstruction in the drain line. It sounds like you have checked this out, but I would recommend you remove and clear the drain pump and you might as well do the same for the recirculating pump at the same time. Put things back together and see if this does not solve the problem.

If it does not you could try replacing the drain pump, but it is an expensive part and you will not be certain this will solve the problem, as the problem could be in the wiring or the main control board.

Sorry not to be of more help, but that is life with this diagnostic.

Good luck.

Thanks for the post; i happened to be looking in the forums and say the following “They will replace the Control Board/panel for freee call 1-800-659-7026.”

I called the 800 number; and it is the Sears Recall Center. My washer is under a ‘recall’; and I have them ordering the board [also a thread I found on this forum site]. They are coming out on 9-8-09 to change the board. Good News- there is a 90 day follow on warranty to the recall. I’ll post and let you all know how this goes.

Great, glad you found that and I hope it solves the problem.

[quote=Rolo1;117980]Having trouble with a 22 month old Kenmore top loading Elite Oasis Washer. Had been getting the LD code error message; checked drain and hoses- all OK. Now the unit runs through a wash cycle, and stops at the spin cycle and will not drain.

Drain is clear, supply hoses clear.

Will not run on spin cycle alone, either.[/quote]

Today, we too got the Ld fault code with an Oasis (110.27082602) washer of similar vintage. I initiated the automated diagnostics which displayed two saved/logged fault codes: F51 and F32. The automated diagnostics did not show a failure, and the technician’s troubleshooting guide had numerous manual initiated tests to try - though none exactly matched the conditions of Ld code with empty washer tub. I tried all the tests without finding an error; with the last test, I eventually reset the pressure sensor zero reading. This action seemed logical as the washer drain pump would continue to run after emptying the tub; it didn’t seem to “know” that it was empty and move onto the spin cycle. This reset worked for now - we’ve done 3-4 loads with no problem. I have my fingers crossed that I don’t have to replace the control board!!

Well, good thinking, and I hope it keeps on working. Thanks for sharing that with everyone.

I competely took appart my washer today and found no obstructions, and both motors turned. There was some gunk in the hoses but nothing that didn’t allow water flow. I’m running a clean wash now with some bleach and we’ll see what happens. Where did you find the Technician’s Troubleshooting Guid to do the tests? How were you able to reset the pressure sensor to zero?

Thanks. This helps me as well as I have the exact same problem.

How do you get automated diagnostics? I have the exact same problem.

I fixed mine by calling sears and found out it was under a recall and got it replaced, parts and labor for free. The entire electric board had to be replaced.

I realize this is an old post, but i just wanted to share with everyone. I called the recall hot line and yes my washer is falls under the recall they are mailing my the new control board and sears in coming out in 12 days to install it. This post really helped me out and saved me a lot of money because i was getting ready to call sears out on monday!! Thank You to everyone who was involved in this thread. :rolleyes:

RECALL # 1-800-659-7026
THEY ONLY NEED THE MODEL # AND SERIAL #

Fantastic! thanks for sharing that with everyone.

I am so glad I found this posting! I am all of a sudden having the exact same problem with my washer. I bought my machine in September 2009 and am out of warranty. I can’t get a service call until the middle of next week. I am going to try the recall number tomorrow to see if my machine qualifies, but in the meantime how do I get the water out of the machine? Also if it qualifies for the recall does Sears cover the necessary work to fix it all? Thanks everyone for your help!

where did you get the instructions for the automatic diagnosis and where or how did you reset the pressure sensor [quote=RangerRickT;124624]Today, we too got the Ld fault code with an Oasis (110.27082602) washer of similar vintage. I initiated the automated diagnostics which displayed two saved/logged fault codes: F51 and F32. The automated diagnostics did not show a failure, and the technician’s troubleshooting guide had numerous manual initiated tests to try - though none exactly matched the conditions of Ld code with empty washer tub. I tried all the tests without finding an error; with the last test, I eventually reset the pressure sensor zero reading. This action seemed logical as the washer drain pump would continue to run after emptying the tub; it didn’t seem to “know” that it was empty and move onto the spin cycle. This reset worked for now - we’ve done 3-4 loads with no problem. I have my fingers crossed that I don’t have to replace the control board!![/quote]

Gunny,

The Technical Data Sheet, for your machine should be attached to the inside of the front cabinet panel, in an envelope.
(you can access it by raising the top of the washer, or from underneath, by raising the front of the washer).

It’ll have everything you need to run the diagnostic codes,test and operate individual components, etc.

Don’t know your present circumstances or error code(s), but if you’re getting the “LD” code, That code stands for “Long Drain”, the control board expects to see a change in the resistance of the water level circuit, within a certain amount of time.

If you’re positive , you have no kinks or clogs in the drain hose, or drain pump, if you’re sure the air dome hose( the palstic tube on the right rear side of the tub, going up to the control board) is not clogged or kinked, you will need a new control board.

AP6016601

Recalibrating / adjusting the control is a “temporary” repair, and you will start getting the “LD” code eventually.

Good Luck,
:slight_smile: :slight_smile: :slight_smile:

how do you reset the pressure sensor?

JnC, You should find the tech data / information sheet attached to the inside of the front panel of the washer. Page 6 of the manual will advise you of the procedure and programming of the control if needed.

If the manual is missing, we’ve attached a “basic” manual for the model number you supplied.
27032603.pdf (363.5 KB)

[quote=Joe / APP Team;826180]JnC, You should find the tech data / information sheet attached to the inside of the front panel of the washer. Page 6 of the manual will advise you of the procedure and programming of the control if needed.

If the manual is missing, we’ve attached a “basic” manual for the model number you supplied.[/quote]

thank you for the response. i found and used the sheet, however we did not fix the multiple problems and bought a new LG washer.

JnC, Sometimes that can occur. Time and money seem to be the most concerning factor.

Good Luck with the new washer.

[QUOTE=JESQUEDA;396161]I realize this is an old post, but i just wanted to share with everyone. I called the recall hot line and yes my washer is falls under the recall they are mailing my the new control board and sears in coming out in 12 days to install it. This post really helped me out and saved me a lot of money because i was getting ready to call sears out on monday!! Thank You to everyone who was involved in this thread. :rolleyes:

RECALL # 1-800-659-7026
THEY ONLY NEED THE MODEL # AND SERIAL #[/QUOTE]

I just wanted to let others know that I have model #110.27082604 and it is also recalled. I called the phone number above and at first they told me that it wasn’t recalled. After explaining that I was having the SAME problems as the other model number, some how my model number was ALSO recalled. So, I am now waiting for my control board to arrive to see if it fixes my problem! I don’t know that I will purchase with Sears again considering I was NEVER notified of this recall and even has an extended warranty with them :frowning: SO SAD SEARS!!!