Jenn-air Electric Range right-front element fails - hot indicator lamp stays on

jwbnyc · August 25, 2010, 2:29pm

Hello,

I hope you can point me toward trouble-shooting the failure of the range element. I suspect the problem is the heat sensor, since the ‘hot element’ red indicator light remains illuminated. I’ve disconnected power and when it’s reconnected, the hot element indicator illluminates immediately.

The element does not heat up at all. All other functions of the unit seem OK.

Thanks for your advice!
John

Joe_APP_Team · August 25, 2010, 4:44pm

[quote=jwbnyc;263496]Hello,

I hope you can point me toward trouble-shooting the failure of the range element. I suspect the problem is the heat sensor, since the ‘hot element’ red indicator light remains illuminated. I’ve disconnected power and when it’s reconnected, the hot element indicator illluminates immediately.

The element does not heat up at all. All other functions of the unit seem OK.

Thanks for your advice!
John[/quote]

John,

You most likely have a bad right front infinite switch(custom control).

AP6016528

I can give you some basic checks at the burner to confirm the diagnosis.

We have no resistance readings for the sensor circuit(never had any).
(but it might be and open circuit if at room temperature).

At the right front burner :

The outer element (red to yellow) should read approximately 35 ohms resistance.

The inner element (red to tan) should read approximately 40 ohms resistance.

If you feel comfortable with live voltage tests.

You can do the same tests at the burner.

Red to yellow on the high setting would be 240 VAC.
Red to tan on the low setting would be 240 VAC.

If these checks are in range (+/- 10%), then replace the burner.

AP6030943

But I’m pretty sure you’re going to need the switch.

Good Luck,

danpan · December 7, 2010, 1:16am

I have the same problem with my right burner (custom burner) not working any longer and the hot indicator lap is staying on. I like check the switch and identify what needs to be done to fix it. I like to try Joe’s suggestion, however, I need some information on what to take appart and get to the switch. Is there a diagram or exploded view that shows how get to the switch?

Any help with this issue would be greatly appreciated.
Thank you,
Dan

jwbnyc · December 7, 2010, 1:33am

Joe was wrong about the source of the problem. I haven’t determined whether the temperature sensor is the problem, but I have eliminated the custom control - that was OK.

danpan · December 7, 2010, 1:45am

Thank you John for the quick response. Do you happen to have any information on how to get to the burner, switch and heat sensor area? What parts do I have to remove? Do I have to start with the glass top, or I can just remove the front panel area? I pulled the front knobs off and I noticed that behind each one there are 2 screws. I am guessing that the 2 screws behind each knob are to secure the infinite switches for each burner… Any diagram available that you know of?

Any info is much appreciated,
Dan

Joe_APP_Team · December 7, 2010, 4:46pm

[quote=danpan;312476]Thank you John for the quick response. Do you happen to have any information on how to get to the burner, switch and heat sensor area? What parts do I have to remove? Do I have to start with the glass top, or I can just remove the front panel area? I pulled the front knobs off and I noticed that behind each one there are 2 screws. I am guessing that the 2 screws behind each knob are to secure the infinite switches for each burner… Any diagram available that you know of?

Any info is much appreciated,
Dan[/quote]

Dan,

Here is a copy of the service manual for your unit,

It has all the information you’ll need.

It’s a pretty large file,may take a while to download,you may want to save it, or print it out for future reference.

Good Luck,

J/A Slide in Range Service Manual

Joe_APP_Team · December 7, 2010, 10:48pm

[quote=Joe / APP Team;312764]Dan,

Here is a copy of the service manual for your unit,

It has all the information you’ll need.

It’s a pretty large file,may take a while to download,you may want to save it, or print it out for future reference.

Good Luck,

J/A Slide in Range Service Manual[/quote]

Dan,

Are you sure you don’t have a “pop up blocker” turned on ? it won’t down load the file if you do.

You could also right click,on the PDF symbol, select “save target as” and save it to your desktop or whichever file you prefer, then you’ll be able to open the file and go from there.

You also referred a phone number in the note I recieved from a co worker,

What hours are you at that number ?

Thanks,

danpan · December 8, 2010, 4:05am

[quote=Joe / APP Team;312878]Dan,

Are you sure you don’t have a “pop up blocker” turned on ? it won’t down load the file if you do.

You could also right click,on the PDF symbol, select “save target as” and save it to your desktop or whichever file you prefer, then you’ll be able to open the file and go from there.

You also referred a phone number in the note I recieved from a co worker,

What hours are you at that number ?

Thanks,
:)[/quote]

Joe,
I really appreciate your effort to help me. Here is what I am going through. When I click on your pdf file link in this thread, it takes me to a window that requires a login. I enter my account information (which is diffrent from the forum login) and it says that I cannot use the @ special character. In a separate window, I go to your website (home page) and click on MyAccount. I get the log in page and put the user name and password in. It seems to try to log me in, however, instead of logging me in it comes back with “Internet Explorer cannot open this page” I am going back to your home page and I am logged in. (The Log Out pick is available) Whenever I pick the Track Order or MyAccount I get the same screen with the message: “Internet Explorer cannot open this page”. Next step, I go back to your home page and pick Log Out. I pick MyAccount again, and I get the login in prompt, as before. Then I put in the user name and password and go through the same cycle again, as mentioned above.

I disabled the Pop Up blocker. I followed the log in steps outlined above, but the results are the same. One other thing to mention is that I am using a Verizon cellular phone broadband connection. I do not know if this makes any diffrence or not.

I, also, tryed the Save target as. What it does it saves a link on my harddrive. When I double clik on the saved link, it that takes me to the same login screen that I get when I pick directly on you pdf file link in this thread.

I can be reached at the number from your co worker all morning tomorrow. If this does not work for you, please suggest an alternate time. I also left an email address with your co worker. Would it be possible that you can send this file to my email?

Thank you, Dan

Joe_APP_Team · December 8, 2010, 2:50pm

[quote=danpan;313014]Joe,
I really appreciate your effort to help me. Here is what I am going through. When I click on your pdf file link in this thread, it takes me to a window that requires a login. I enter my account information (which is diffrent from the forum login) and it says that I cannot use the @ special character. In a separate window, I go to your website (home page) and click on MyAccount. I get the log in page and put the user name and password in. It seems to try to log me in, however, instead of logging me in it comes back with “Internet Explorer cannot open this page” I am going back to your home page and I am logged in. (The Log Out pick is available) Whenever I pick the Track Order or MyAccount I get the same screen with the message: “Internet Explorer cannot open this page”. Next step, I go back to your home page and pick Log Out. I pick MyAccount again, and I get the login in prompt, as before. Then I put in the user name and password and go through the same cycle again, as mentioned above.

I disabled the Pop Up blocker. I followed the log in steps outlined above, but the results are the same. One other thing to mention is that I am using a Verizon cellular phone broadband connection. I do not know if this makes any diffrence or not.

I, also, tryed the Save target as. What it does it saves a link on my harddrive. When I double clik on the saved link, it that takes me to the same login screen that I get when I pick directly on you pdf file link in this thread.

I can be reached at the number from your co worker all morning tomorrow. If this does not work for you, please suggest an alternate time. I also left an email address with your co worker. Would it be possible that you can send this file to my email?

Thank you, Dan[/quote]

Dan,

My thoughts exactly, I’ll try and send it to your other e mail address, Hopefully that works ?

I’ll give you a ring, later this morning, as soon as possible,

danpan · December 16, 2010, 10:26pm

Bottom line, my problem is solved. I decided to buy the Infinite Switch as Joe M. from the APP tem suggested earlier. I installed this morning and the custom burner works again. Taking my time to ensure that I do not brake anything else in the process of doing it, the installation took about 30 minutes.

Here is how I did it on my electric range Jenn-Air JES9900BAS:

Turned power off at the Circuit Breaker.
Removed Oven door. (Opened door about 20 degrees and lifted it up)
Removed 4 hex screws from the control panel. It requires a 1/4 in socket. These 4 screws are visible after you open/remove the Oven door. (There are other Philips stainless steel (SS) screws holding the SS panel clad. I did not need to remove them)
I installed one of the oven racks at the highest setting with a 4 inch cardboard box on it (for extra height) to allow me to put down the control panel once all screws are removed. (Thanks for the pointer Joe M.)
Holding on to the panel, (so it does not drop by itself) I removed the last 2 side screws from the control panel. (One Philips head screw on each side of the panel) Gently I guided it down and out and put the control panel on the cardboard box.
Before I removed the connectors to the switch, I looked and noted how far they were seated in. I also noted the color and orientation of each connector. Removed the connectors to the infinite switch. It is a good idea to take a digital picture before removing the connectors. (It seemed to me that it would be hard to reverse the connectors, however, better safe than sorry.)
Removed the front right knob and the 2 Philips screws, behind the knob, holding the infinite switch. Removed the old infinite switch.
Reversing the process, I installed the new switch by using the 2 Philips screws from step 7, and reconnecting the 2 electric connectors from step 6. Make sure the connectors are properly seated in the back of the infinite switch.
Re-installed the control panel using the 2 side screw from step 5 and then the 4 screws from step 3.
Carefully, not to drop it, I reinstalled the Oven door and closed it.
After, checking again to make sure that everything was reinstalled and my electric range was the same way it was before I started the job, I proceeded to turn the power back on.

Total success. The custom dual element worked again like when it was brand new.

I would like to thank Joe M from the APP team, again, for his invaluable coaching and help.

Scraper · December 23, 2010, 3:46pm

Joe,

I am having the same issue downloading the J/A Slide in Range Service Manual. This thread is my issue as well. I actually heard a pop when the front right burner went out of service. I was thinking element, but might try the Infinite switch first as dan did. The “heat light” is on as well.

Thanks for any help!

Glen
[LEFT][COLOR=#000000] [/COLOR][/LEFT]

Joe_APP_Team · December 23, 2010, 5:30pm

[quote=Scraper;320862]Joe,

I am having the same issue downloading the J/A Slide in Range Service Manual. This thread is my issue as well. I actually heard a pop when the front right burner went out of service. I was thinking element, but might try the Infinite switch first as dan did. The “heat light” is on as well.

Thanks for any help!

Glen
[/quote]

Glen,

It’s been my experience, that most of the burner element problems are due to the infinite switch, and not the element itself (95% of the time).

The “custom control” switch on this style unit was it’s “weak link”
(over engineered in my opinion) but when it works, it works great .

Presuming you have the same model number , here’s the switch part number,

AP6016528

And an excerpt from the service manual on removal and repair procedures.

(You may want to see Danpan’s post on the repair forum)

Good Luck,

[FONT=Arial][COLOR=#231f20][FONT=Arial][COLOR=#231f20][LEFT]Control Panel Assembly Removal[/LEFT]
[/COLOR][/FONT][/COLOR][/FONT][LEFT]1. Remove power from unit.
2. Remove burner switch control knobs.
3. Remove front screws securing control panel to
chassis.
4. Remove screws located on the left and right sides of
the control panel.
5. Grasp control panel on the far left and right sides and
gently pull the control panel out and down.
[/LEFT]
[FONT=Arial][SIZE=2][COLOR=#231f20][FONT=Arial][SIZE=2][COLOR=#231f20][FONT=Arial][SIZE=2][COLOR=#231f20][LEFT]NOTE: [/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Arial][SIZE=2][COLOR=#231f20][FONT=Arial][SIZE=2][COLOR=#231f20][FONT=Arial][SIZE=2][COLOR=#231f20]The electronic control located in the control
panel is a sensitive item, handle gently.
6. Label and disconnect wire terminals.
7. Remove infinite switch control knobs, infinite
switches, indicator lights, rocker switches, and[/LEFT]
electronic control/clock (as necessary) and transfer to
the new control panel
[FONT=Arial][SIZE=2][COLOR=#231f20][FONT=Arial][SIZE=2][COLOR=#231f20][FONT=Arial][SIZE=2][COLOR=#231f20]8. Reverse procedure to reinstall control panel

[FONT=Arial][COLOR=#231f20][FONT=Arial][COLOR=#231f20][LEFT]Infinite Switch Removal[/LEFT]
[/COLOR][/FONT][/COLOR][/FONT][LEFT]1. Remove control panel, see “Control Panel” procedure
for removal.
2. Label and disconnect wire terminals from infinite
switch.
3. Remove knob on infinite switch being replaced.
4. Remove screws in front securing infinite switch to
control panel.[/LEFT]
5. Reverse procedure to reinstall infinite switch.

[/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT]

Scraper · December 23, 2010, 7:27pm

[quote=Joe / APP Team;320896]

[LEFT][FONT=Arial][COLOR=#231f20][FONT=Arial][COLOR=#231f20]Control Panel Assembly Removal[/COLOR][/FONT][/COLOR][/FONT][FONT=Arial][COLOR=#231f20]
[/COLOR][/FONT][FONT=Arial][SIZE=2][COLOR=#231f20][FONT=Arial][SIZE=2][COLOR=#231f20][FONT=Arial][SIZE=2][COLOR=#231f20]1. Remove power from unit.[/COLOR][/SIZE][/FONT]
[SIZE=2][FONT=Arial][COLOR=#231f20]2. Remove burner switch control knobs.[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Arial][COLOR=#231f20]3. Remove front screws securing control panel to[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Arial][COLOR=#231f20]chassis.[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Arial][COLOR=#231f20]4. Remove screws located on the left and right sides of[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Arial][COLOR=#231f20]the control panel.[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Arial][COLOR=#231f20]5. Grasp control panel on the far left and right sides and[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Arial][COLOR=#231f20]gently pull the control panel out and down.[/COLOR][/FONT][/SIZE][/LEFT]

[/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Arial][SIZE=2][COLOR=#231f20][FONT=Arial][SIZE=2][COLOR=#231f20][FONT=Arial][SIZE=2][COLOR=#231f20]NOTE:
[/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][LEFT][FONT=Arial][SIZE=2][COLOR=#231f20][FONT=Arial][SIZE=2][COLOR=#231f20][FONT=Arial][SIZE=2][COLOR=#231f20]The electronic control located in the control[/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Arial][SIZE=2][COLOR=#231f20][FONT=Arial][SIZE=2][COLOR=#231f20]
[LEFT][SIZE=2][FONT=Arial][COLOR=#231f20]panel is a sensitive item, handle gently.[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Arial][COLOR=#231f20]6. Label and disconnect wire terminals.[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Arial][COLOR=#231f20]7. Remove infinite switch control knobs, infinite[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Arial][COLOR=#231f20]switches, indicator lights, rocker switches, and[/COLOR][/FONT][/SIZE][/LEFT]
[SIZE=2][FONT=Arial][COLOR=#231f20]electronic control/clock (as necessary) and transfer to[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Arial][COLOR=#231f20]the new control panel[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Arial][COLOR=#231f20][FONT=Arial][SIZE=2][COLOR=#231f20][FONT=Arial][SIZE=2][COLOR=#231f20][FONT=Arial][SIZE=2][COLOR=#231f20]8. Reverse procedure to reinstall control panel[/COLOR][/SIZE][/FONT]

[LEFT][SIZE=2][FONT=Arial][COLOR=#231f20][FONT=Arial][COLOR=#231f20][FONT=Arial][COLOR=#231f20]Infinite Switch Removal[/COLOR][/FONT][/COLOR][/FONT][/COLOR][/FONT][/SIZE][FONT=Arial][COLOR=#231f20][FONT=Arial][COLOR=#231f20]
[/COLOR][/FONT][SIZE=2][FONT=Arial][SIZE=2][COLOR=#231f20][FONT=Arial][SIZE=2][COLOR=#231f20][FONT=Arial][SIZE=2][COLOR=#231f20]1. Remove control panel, see “Control Panel” procedure[/COLOR][/SIZE][/FONT]
[SIZE=2][FONT=Arial][COLOR=#231f20]for removal.[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Arial][COLOR=#231f20]2. Label and disconnect wire terminals from infinite[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Arial][COLOR=#231f20]switch.[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Arial][COLOR=#231f20]3. Remove knob on infinite switch being replaced.[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Arial][COLOR=#231f20]4. Remove screws in front securing infinite switch to[/COLOR][/FONT][/SIZE]
[SIZE=2][FONT=Arial][COLOR=#231f20]control panel.[/COLOR][/FONT][/SIZE][/LEFT]
[SIZE=2][FONT=Arial][COLOR=#231f20]5. Reverse procedure to reinstall infinite switch.[/COLOR][/FONT][/SIZE]
[/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT]
[/SIZE][/COLOR][/FONT][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][/COLOR][/FONT][/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][/quote]

Joe…Thanks for the quick response and yes I read Dans post. (Thank-you as well Dan for taking the time to post your steps.) Are the front screws which are mentioned above actually the 1/4" hex screws the are underneath the control panel that Dan references?

Thanks…Glen

P.S. Just placed my order for the switch and will definitely be mentioning this site to a few of my friends. Great place you’ve got here!
[/LEFT]

George_Minasian · December 23, 2010, 8:13pm

I have power to the burners - it’s just that the LEDs stay lit

Joe_APP_Team · December 23, 2010, 9:34pm

[quote=Scraper;320925]Joe…Thanks for the quick response and yes I read Dans post. (Thank-you as well Dan for taking the time to post your steps.) Are the front screws which are mentioned above actually the 1/4" hex screws the are underneath the control panel that Dan references?

Thanks…Glen

P.S. Just placed my order for the switch and will definitely be mentioning this site to a few of my friends. Great place you’ve got here!
[/left][/quote]

Scraper,

Yes, the control panel bottom screws are along the panel bottom, when you open the oven door.

You’ll also have one screw on each side of the panel, you’ll need to slide the range out a few inches to access thiose.

Thanks for the compliments,

We are really trying to do as much as we can, to help.

Joe_APP_Team · December 23, 2010, 9:57pm

George,

What do you mean by “the LEDs stay lit” ?

One LED,which burner, all LEDs ,etc.

We are discussing a JES9900Ba@ model number , correct ?

Thanks,

Scraper · December 24, 2010, 12:04am

[quote=Joe / APP Team;320969]George,

What do you mean by “the LEDs stay lit” ?

One LED,which burner, all LEDs ,etc.

We are discussing a JES9900Ba@ model number , correct ?

Thanks,

:)[/quote]

Joe…I led him to this thread from this thread. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/154490-right-front-rear-indicator-light-stays.html

I believe the Maytag is the same as Jenn-Aire. Sorry if I am wrong.

George_Minasian · December 24, 2010, 1:58am

no, it’s a Maytag MES5752BAB

Joe_APP_Team · December 24, 2010, 1:38pm

George,

We’re dealing with a different animal.

Your range is a Slide in Range, and not quite as elaborate as the JES9900.

I’m going to take a guess, and suggest that it’s the “hot surface” light staying on(up on the cooking area, not the control panel light) which would indicate a bad sensor on one of the burner element,most likely, or a shorted circuit in one of the burner switches.

Can you get me a better description of the problem, and get your hands on a multi meter, so we can get you up and working proper.

danpan · December 29, 2010, 12:16am

[quote=Scraper;320925]Joe…Thanks for the quick response and yes I read Dans post. (Thank-you as well Dan for taking the time to post your steps.) Are the front screws which are mentioned above actually the 1/4" hex screws the are underneath the control panel that Dan references?

Thanks…Glen

P.S. Just placed my order for the switch and will definitely be mentioning this site to a few of my friends. Great place you’ve got here!
[/left][/quote]

Glen,
Yes, on my JES9900BAS I used a 1/4 inch socket to take the 4 hex screws off. As Joe M mentioned, you need to open the oven door to be able to see the 4 screws. Take your time and you will most likely find it not to be a tough job.

Good luck,
Dan