I have a side by side fridge/freezer with water dispenser and icemaker. Ice won;t release into the bin. Water works fine, but no ice. I tried turning freezer down to see if line was frozen, but that dind’t work. There is a green light on the icemaker that is solid green, not blinking. Any ideas on next steps to try would be great!
Thanks
What happens when you press the ice release lever?
Here are the breakdown diagrams and Replacement parts for General Electric HSM25GFRASA Refrigerator | AppliancePartsPros.com
Gene.
If your refering to a quick realease lever on the icemaker itself, I can’t fint it. Viewed the diagram but not sure where it is. Can you describe which side it is on?
[FONT=Arial]Sorry for misunderstanding. [/FONT]
[FONT=Arial]Perform the following Service Diagnostic test:[/FONT]
[LEFT][FONT=Arial]During the first 15 seconds that power is first applied to the ice maker, the Service Diagnostic Test mode may be entered. The service mode is entered by pushing the feeler arm from the “out” position to the ‘in’ position and back again 3 times and only 3 times within 15 seconds.[/FONT][/LEFT]
[LEFT][FONT=Arial]The service diagnostic mode consists of a harvest cycle followed by a water fill. The harvest cycle is entered immediately, regardless of ice maker temperature or arm position.[/FONT][/LEFT]
[FONT=Arial]
[LEFT][FONT=Arial][FONT=Arial]While in the harvest cycle in the service mode, the heater will remain on for a minimum of 20 seconds. The water fill cycle will initiate the first fill (5.1 seconds) without waiting for the mold to “prechill”. Only one water fill occurs during the service mode, whether the thermistor has reached 39.2°F or not. The ice maker will exit the service diagnostic test on its own and enter the normal freeze cycle.[/FONT][/LEFT]
[LEFT][FONT=Arial][FONT=Arial]Post the results of the test.[/FONT][/LEFT]
[LEFT][FONT=Arial]Gene.[/FONT][/LEFT]
[/FONT][/FONT][/FONT]
I tried the diagnostic and nothing happened. I made sure the icemaker was off for 5 minutes, then turned it on and pushed the lever 3 times. Nothing.
Any other ideas or should I find a repair person?
Just to turn off the switch on the ice maker is probably not enough. You have to unplug the ice maker.
Gene.
Ok, I unplugged, then plugged it back in and ran the diagnostic.
I heard the water start to fill, then stop. I didn’t time the fill, but it was approx 5 sec.
What is the exact (measured by a refrigerator thermometer) temperature in the freezer?
Gene.
I have the setting at 5, in the middle. 0 is off, 10 is coldest.
Is there a thermometer inside the freezer I can look at to determine the exact temperature? Or can I buy a thermometer to measure the temperature?
There are no such thermometers in the refrigerator. You can order it from Appliance Parts Pros or buy it in a hardware store.
Gene.
[quote=Gene;266168]What is the exact (measured by a refrigerator thermometer) temperature in the freezer?
Gene.[/quote]
Hi Gene, This is Wendy from GE. Your freezer temperature should measure between -5 to +5 degrees F when putting a thermometer in something like ice cream or between frozen packages for a few minutes.
[quote=reen910;263096]I have a side by side fridge/freezer with water dispenser and icemaker. Ice won;t release into the bin. Water works fine, but no ice. I tried turning freezer down to see if line was frozen, but that dind’t work. There is a green light on the icemaker that is solid green, not blinking. Any ideas on next steps to try would be great!
Thanks[/quote]
my ice maker hot point does not get water it will despense water the screw will turn in the tray,the green light shows that the icemaker is on but it willnot get water.any ideals
Make sure the water feeding tube into the ice maker is not frozen.
What is the complete model number of the refrigerator?
Gene.