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side by side fridge or freezer do not get cold motor and fan runs

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[COLOR=Blue]side by side fridge or freezer do not get cold motor and fan runs[/COLOR]

By motor I assume that you mean the compressor.
I also assume that both the compressor and evaporator fans are running.

Remove the evaporator coil cover in the freezer.
Check the coils for cooling/frost.
If they only have frost in one area (usually where the freon enters the coils from the compressor) then you are probably low on freon and have a leak.