GE range JSP46SP2SS error code 757

Trying to figure out what is wrong with my GE electric slide in range, model number JSP46SP2SS.

Came across instructions online that actually displayed something, but I can’t make sense of the error code. I followed these steps to bring it up on the display:

“F codes can be recalled by pressing together: TIMER, CLOCK, and 9 (or MIN DOWN). While displayed, pressing 8 and 6 (or MIN UP and HR DOWN) together will clear them.”

I pressed TIMER, CLOCK, and 9 together and the oven displayed “-757”.

I’m trying to determine if this is an actual error code or something completely different.

The tech sheet included with my oven specified the following steps, which had no results: “Enter Diagnostics mode by pressing CANCEL > CANCEL > START within a 5-second period.”

Thank you for any advice.

Hello and thank you for your question.

The procedure you described to recall a failure code is correct but there is no such failure code “757”. The correct failure code should consist of letter “F” and one digit from 0 to 9.

What exactly is wrong with your range?

Gene.

Hello Gene. Thank you for joining the conversation. Sorry I didn’t get back here sooner. I thought I would have gotten a notification via email, maybe it went into spam. I really appreciate any guidance you can give me.

The range frequently goes into SF mode over night and locks all the controls. We have to unplug for 10 seconds to reset. It also shuts down approx. 10-15 min in while on broil mode and will shut-off occasionally when in bake mode.

Thanks

I thought that maybe the 757 was a series of errors that occurred over time, consisting of individual error codes: 7 then 5 then 7. I took a picture of it. Looking at it on my phone right now. On the left hand side of the display, the “Temp” side, it just shows three dashes “—”. On the right hand side is the “-757”

The following service tech sheet came with the range. I found a copy of the exact tech sheet online:

https://www.whirlpooldigitalassets.com/content/dam/global/documents/202004/tech-sheet-w10873896-reva.pdf/_jcr_content/renditions/original

My goal is to find the best way to diagnose and retrieve any error codes that may be stored. However, the diagnostic mode process in this tech sheet doesn’t work for me.

I did find another process that did get me into a tESt mode. It was by doing the following: Erc On-Board Diagnostic Tests - GE JB960 B Technical Service Manual [Page 28] | ManualsLib

It was from an earlier page from the above manual that I got the idea, that the error codes could be written out in succession: Erc Fault Code Memory Test - GE JB960 B Technical Service Manual [Page 26] | ManualsLib

The following service tech sheet came with the range. I found a copy of the exact tech sheet online:

https://www.whirlpooldigitalassets.com/content/dam/global/documents/202004/tech-sheet-w10873896-reva.pdf/_jcr_content/renditions/original

My goal is to find the best way to diagnose and retrieve any error codes that may be stored. However, the diagnostic mode process in this tech sheet doesn’t work for me.

I did find another process that did get me into a tESt mode. It was by doing the following: Erc On-Board Diagnostic Tests - GE JB960 B Technical Service Manual [Page 28] | ManualsLib

It was from an earlier page from the above manual that I got the idea, that the error codes could be written out in succession: Erc Fault Code Memory Test - GE JB960 B Technical Service Manual [Page 26] | ManualsLib

The following service tech sheet came with the range. I found a copy of the exact tech sheet online:

https://www.whirlpooldigitalassets.com/content/dam/global/documents/202004/tech-sheet-w10873896-reva.pdf/_jcr_content/renditions/original

My goal is to find the best way to diagnose and retrieve any error codes that may be stored. However, the diagnostic mode process in this tech sheet doesn’t work for me.

I did find another process that did get me into a tESt mode. It was by doing the following: Erc On-Board Diagnostic Tests - GE JB960 B Technical Service Manual [Page 28] | ManualsLib

It was from an earlier page from the above manual that I got the idea, that the error codes could be written out in succession: Erc Fault Code Memory Test - GE JB960 B Technical Service Manual [Page 26] | ManualsLib

Any ideas?

Hello and sorry for the delay.

Very likely the cause of the problem is shorted one or more keys on the touch panel.
The part number is AP4412090
The part is on back order. To find out the ETA you may want to call the AppliancePartsPros customer service 1-877-477-7278