Hello. Seems I lost that manual that is supposed to be behind washer on back of control panel to trouble shoot error codes. Can someone please direct me on how to enter washer into diagnostic mode to see if I can pull some error codes. The washer barely agitates and then it comes to a complete stop. I had noticed a water leak at bottom and water was landing on the drive belt. Ordered the tub seaal and getting ready to replace. Not sure if that was the problem . Thanks.
Remove agitator and agitator coupler and check internal splines of coupler, may be stripped out. Here’s your tech sheet.
Eric
GE Tech Sheet 31-15535.pdf (194.8 KB)
I really appreciate it. Ihad actually checked the agitator coupling and splines look good. Its the motor stops completely. Thought maybe there is a preventive device that makes it stop when its forcing itself. I replacd the tub seal and will test it tomorrow. Thanks again for the tech sheet.
There’s a thermal overload switch in the motor. It’s on the schematic, says OL in motor wiring. Rotate the motor pulley CCW (viewed from below) by hand. This should be easy and cause rotation of belt, main drive pulley and agitator should go back and forth. If it’s binding, you have a bad transmission.
Eric
Thanks for reply. I have been able to rotate the pulley and it turns freely. By binding do you mean no resistance at all or should there be at least some resistance? Thanks. Oh, by the way, the pdf tech sheet that was posted earlier was blank. If possible, can it be reposted. Thanks again.
Ooops never mind. I can seee the tech sheet now. I see that one of the codes is “slow agitate” . When I do the diagnostic and if I ge t that code (that is the actually the problem I’m having) what would be the recommended solutio n? Or where might I refer to follow up on the solutions to the error codes. Thanks.
There will be a little resistance but shouldn’t be hard to rotate. Have someone observe the agitator while you are rotating to see if agitator is going back and forth normally. There isn’t an error code for slow agitate. The last 6 positions of the chart are for operating the functions of the washer. In service mode, the washer will agitate without water for testing purposes.
Eric
I rotated belt and observed agitator. When rotating counter clock wise the inner tub spins in one direction and When rotating clock wise the agitator spins in one direction only. What can be said of this? Is this a reason for motor to stop completely? When rotating CW moves freely. CCW it moves with a little resistance. Appreciate any tips and advice. Thanks.
Are you looking at the lower agitator or upper (auger). Only the lower part is driven by the transmission in both directions. The auger is driven in the clockwise direction only using a set of “dogs” by the lower agitator. Place machine in service mode and set to agitate. If lower agitator is only going in one direction, remove agitator and check agitator shaft. If only going in one direction, transmission is bad.
Eric
I’m looking at the agitator , not the part on top of the agitator if that is the auger. I just calledmy wife and she said that she can’t tell if the agitator is moving in both directions bcuz if she openss lid then it stops. She says it seems to be working ok for now, or at least it sounds ok. She just started it though.
Wife just texted me and said it is doing same thing again. Slow agitating and then completely stopped, motoor and everything. I will put it diagnostic mode when I get home and see if it agitates back and forth or only one direction. If so, then transmission is bad, correct. But would that cause motor to completely shut down? How much would a tranny cost and is there somewhere I can order and return for refund if not tbe problem? Thanks and sorry to bother so much.
Washer doing same again. From agitating it slowed down until came to complete stop. But if its the transmissio n that is bad would that cause motor to shut down. Why does it seem tobe working fine fo about half hourr and then stop?
How much would a tranny be and would it be possible to return for refund if it turns out that was not the problem ?
Well, seems after talking to my wife the motor doesent stop completely; it slows down substantially if she puts a heavier load of clothes. So the less clothes in the washer the slower it agitates but it gets really slow. So she took out some clothes and the agitating sped up but still not normal speed. I just changed the tub seal and there is water leaking right above where the belt is and water is la nding on the belt . I’m thinking that after a while the belt gets so wet that it begins s to slip or something and causes the motor to slow down?? What could be causing leak? The tub seal I took out didn’t look too bad. I just want to eliminate the leak possibility before buying new transmission. Thanks for any help I can get.
Sorry to keep reposting. Another observation I made is that the water leak is coming down the big pulley’ shaft area. So as the water comes dripping down the shaft, or up in that area and gets close to the spinning pulley, the pulley is splashing the water onto the belt.
So I put it in diagnostic and it does agitate back and forth, on both low and high agitate. So hopefully that indicates that the problem is not the transmission. So again, when agitating the agitator slows when add heavy to moderate clothes and agitates better when light load. Any tips , advice please.