Freezer top portion not freezing fridge not getting cold

My side by side frigidiare. Model frs23lh5d refrigerator top portion of the freezer Is not getting cold and the top portion of the fridge is not cold. The compressor and fan is working

Here are your parts
Parts for FRS23LH5D - AppliancePartsPros.com
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The compressor and fan is working[/COLOR]
Is this the condenser/compressor fan?
If yes is the evaporator/freezer fan running?

I don’t know where the freezer fan or condenser is located. The compressor and fan I’m speaking of is located in the back if the refrigerator at the bottom and these are still working. The fan is next to the coils

Condenser is under the unit.

Evaporator/freezer fan is in the freezer compartment.

Take a look in the parts Control Parts section.

Is this compartment in freezer behind the panel

Yes.
Behind 10 and 10A in the Cabinet Parts section

How do I know if the fan is bad

i did see ice on the panel

If there is 120 volts AC across the fan and it does not turn then it is bad.

I am not sure why you mentioned the ice.
If you remove the covers in the freezer and the evaporator coils are iced/frosted over to the point where the fan cannot pull air through them then you have a defrost problem.

I opened the panel and found ice behind the coils. How do I fix this problem

Was the evaporator fan running?

Were the coils iced/frosted over to the point that the fan could not pull air through them.

If yes then you have a defrost problem.

Your given model number seems to be short a couple digits at the end.
I need these so I can find a tech sheet which will tell you how to force a defrost cycle.

You do not seem to have much knowledge about fridges, below are a couple site that may be useful to you.
How To Fix a Refrigerator - Appliance Repair Guide - ACME HOW TO.com
http://www.applianceaid.com/refrigerator-help-section.php

Below is some info on how to diagnose a defrost problem.
First remove the evaporator cover in the freezer so you can see the coils.
If they are heavily iced/frosted over then it is a defrost problem.
Do not let them de-ice.

If yes.
Manually force a defrost cycle, this varies by unit.

Now check the defrost heater to see if it is on.
Be careful you do not want to burn your fingers.
If the heater is on then the timer or board needs replacing.

If not on.
Unplug the unit.
Remove the wire for one side of the heating element from the wiring and measure it for continuity, usually around 20 ohms or so.

If the heater is OK
Remove one wire to the defrost thermostat and measure it, should be 0 ohms when frozen. Note that it opens just above freezing so must be frozen to check it. Also inspect it, if it is bulged at all replace it even if it measures OK.

If both the above are OK then odds are the defrost timer or board is toast.

I don’t know anything about refrigerators. I’m a single woman. trying to get information before I call the repair guy. I don’t want to pay more than I should to Repair it. I’m a DIY person when it comes to interior design. this is out of my league. Thanks for your help with diagnosing my problem. I defrosted the freezer, plugged it back in I did hear the fan turn on. The freezer coils immediately froze again. I completely shut it down.