One of the three plastic baffles mounted on the inner basket has fallen off. Apparently, the retaining screw came loose, then several of the plastic retainer tabs on the opposite end of the screw subsequently broke away. It appears to me that to replace these baffles, I need to gain access to the outside of the inner basket. (basket removal)
Now my questions: First, can I remove the inner basket from the rear of the machine by removing only the rear outer basket, motor, etc.?
Second, should I install a new tub gasket after separating the rear half from the front half of the outer basket?
Thank you in advance for your input. As soon as you respond, I will order the appropriate parts.
Thank you for responding. Actually, I already have that manual. It only addresses the procedure for removing the whole basket assembly.
It does describe the procedure for separating the front and rear outer basket halves after the whole assembly is removed, but makes no mention or recommendation regarding replacement of the gasket.
It seems as though it should not be necessary to remove the front outer basket just to get to the inner basket, but that’s what I would like to know before proceeding with repairs.
Are there any other resources that would be helpful in addressing my specific questions?
If you have not already finished this repair, here’s good news: it’s EASY. Go ahead and order those parts. Get the kit with all three baffles – its likely that the plastic tabs on more than one of them have been damaged, because Whirlpool apparently never installed the retaining screws that hold the baffles in place. It appears to be a common problem.
Remove the three screws on the back of the washer for the lid.
Remove the lid.
A black rubber hose enters the outer drum top and center near the front. Gently remove it from the drum.
Through the resulting hole, you can reach the exact spot for inserting the retaining screws for the baffles.
One by one, replace the baffles (they drop into place, then need a little force to slide them forward into place) and rotate the inner drum so that the retaining screw hole is visible below the opening in the top of the outer drum.
(Without dropping the screws into the space between the drums like I did ), install the screws to retain the baffles.
Repeat for the other two.
Replace the hose and the lid and its screws and rest assured that you did something that even the Whirlpool assemblers didn’t do: install the baffle retaining screws.
Thanks for the information. I was all ready to crack open the outer basket to get to the screws. Interesting that WP didn’t install them in the first place, but that might be a blessing in my case. I figured that a screw had worked loose, then the tabs broke loose, causing the baffle to fall off. At least, all I have floating around in between the baskets is a few little plastic tabs. I already order the baffle kit, along with the outer basket gasket, yesterday. I’ll hang on to the gasket, as I’ll probably need it sooner or later.
Lynn, et al.,
What is the part number for the new baffle replacement kit? AppliancePartsPro lists AP3769371, while what appears to be a sister site at ******** lists PT11308113. Neither of this look exactly like the baffle I have in my GHW9100LW2 washer. They look close, but the ones pictures taper to a much narrower profile that the one I have (which is almost rectangular by comparison).
I managed to snap one of mine off trying to snag an errant quarter. When I did so I also managed to jam the drum, so I am glad to see that the mounting screw was likely not installed (the mounting screw hole looks brand new). I freed up the drum by rotating it the other direction so all is well on that front.
If Lynn, Dave or Pegi could confirm the part number, or if Lynn can confirm that her baffle also looks different, I will be placing an order today. :)
[QUOTE=Leonard;3555]Lynn, et al.,
What is the part number for the new baffle replacement kit? AppliancePartsPro lists AP3769371, while what appears to be a sister site at ******** lists PT11308113. Neither of this look exactly like the baffle I have in my GHW9100LW2 washer. They look close, but the ones pictures taper to a much narrower profile that the one I have (which is almost rectangular by comparison).[/QUOTE]I called up Whirlpool and they gave the part number as 285976, which does resemble the part pictured on this site, but a search for that part number seems to indicate that it is a dryer baffle, not a washer baffle. Of course neither look anything like the Duet dryer baffles sitting right next to my washer.
Therefore, the part number that Whirlpool gave you seems to jive with the above information. As for part numbers listed on other sites, I observed different numbers, as well. I must assume that those are “in house” SKU or otherwise, part numbers.
As far as the differences in shape, I would have to guess that the replacement baffles are either a design improvement, or they are the type now being used in the new Duet washers. If you really want to find out if this is the case, then you might want to stop by a local dealer and take an up-close look at the current models.
By the way, I looked at the baffles in my dryer, and they are straight, much taller, and much thinner than the washer baffles.
[QUOTE=skysentinel;3572]I would have to guess that the replacement baffles are either a design improvement, or they are the type now being used in the new Duet washers. If you really want to find out if this is the case, then you might want to stop by a local dealer and take an up-close look at the current models.[/quote]Yeah, that is probably the case. Did yours look like the ones pictured on the site (tall one end, thin taper on the other) or more like mine (rectangular with a taller section ~30% of the way in)?[quote]By the way, I looked at the baffles in my dryer, and they are straight, much taller, and much thinner than the washer baffles.[/QUOTE]Mine too, which definitely confused me when googling around for the Whirlpool part number and having them described as dryer baffles.
Thanks Lynn! I will go ahead and order mine so I can do some laundry.
My baffles arrive today so I plan on installing them tomorrow using Dave’s directions. I’ll be sure to post results (and can get pictures if anyone thinks they would be useful for future posters).
Did not take pictures, but the install went VERY smoothly using Dave’s instructions. I replaced all the baffles (and both had some broken tabs) but they were quite hard to get off of the drum. None of them had the screws installed.
Total install time 30 mins and a good bit of that was trying to get the washer out where I could work on it.
Thank you everyone. My baffles look different as well. Must have done a design change. Looks like the new one’s tabs are in the same location. Leonard, do they behave differently than the old one’s or can you tell a difference? And yes the scree hole in my old baffles never had a screw in it. Talk about lazy work at the factory.
Dave (dland): Your post was exactly the identification of the issue and the exact steps to fix it, including the missing retaining screws. Just finished the whole repair in about 15 minutes. The only additional step I had to take was to use a block of wood and a 5lb. mallet to punch the two remaining baffles loose so I could replace them. I took your step #6 seriously and used a magnetic phillips screwdriver to get the screws in place. The new baffles look a little different, but they only go in one direction, which is with the high part at the back of the drum. I’m sure that would have been a $350 service call. The hardest part was moving the dryer that was stacked on top.
Thanks again!
[quote=dland;3493]Lynn “skysentinel”,
If you have not already finished this repair, here’s good news: it’s EASY. Go ahead and order those parts. Get the kit with all three baffles – its likely that the plastic tabs on more than one of them have been damaged, because Whirlpool apparently never installed the retaining screws that hold the baffles in place. It appears to be a common problem.
Remove the three screws on the back of the washer for the lid.
Remove the lid.
A black rubber hose enters the outer drum top and center near the front. Gently remove it from the drum.
Through the resulting hole, you can reach the exact spot for inserting the retaining screws for the baffles.
One by one, replace the baffles (they drop into place, then need a little force to slide them forward into place) and rotate the inner drum so that the retaining screw hole is visible below the opening in the top of the outer drum.
(Without dropping the screws into the space between the drums like I did ), install the screws to retain the baffles.
Repeat for the other two.
Replace the hose and the lid and its screws and rest assured that you did something that even the Whirlpool assemblers didn’t do: install the baffle retaining screws.
If you have not already finished this repair, here’s good news: it’s EASY. Go ahead and order those parts. Get the kit with all three baffles – its likely that the plastic tabs on more than one of them have been damaged, because Whirlpool apparently never installed the retaining screws that hold the baffles in place. It appears to be a common problem.
Remove the three screws on the back of the washer for the lid.
Remove the lid.
A black rubber hose enters the outer drum top and center near the front. Gently remove it from the drum.
Through the resulting hole, you can reach the exact spot for inserting the retaining screws for the baffles.
One by one, replace the baffles (they drop into place, then need a little force to slide them forward into place) and rotate the inner drum so that the retaining screw hole is visible below the opening in the top of the outer drum.
(Without dropping the screws into the space between the drums like I did ), install the screws to retain the baffles.
Repeat for the other two.
Replace the hose and the lid and its screws and rest assured that you did something that even the Whirlpool assemblers didn’t do: install the baffle retaining screws.
Dave Land[/quote]
Friday night discovered broken baffle, going out of town on Monday morning, wife is hysterical. Now if I can find the part today everything will be back to normal. Many thanks to pioneers like you that skin their knuckles before anyone else and share the experience.
Dave right on the money is was a 15 minute fix that looked as if it was going to be a nightmare job, I would have took a sawzal to this thing if it wasn’t for you, super thanks.
If you have not already finished this repair, here’s good news: it’s EASY. Go ahead and order those parts. Get the kit with all three baffles – its likely that the plastic tabs on more than one of them have been damaged, because Whirlpool apparently never installed the retaining screws that hold the baffles in place. It appears to be a common problem.
Remove the three screws on the back of the washer for the lid.
Remove the lid.
A black rubber hose enters the outer drum top and center near the front. Gently remove it from the drum.
Through the resulting hole, you can reach the exact spot for inserting the retaining screws for the baffles.
One by one, replace the baffles (they drop into place, then need a little force to slide them forward into place) and rotate the inner drum so that the retaining screw hole is visible below the opening in the top of the outer drum.
(Without dropping the screws into the space between the drums like I did ), install the screws to retain the baffles.
Repeat for the other two.
Replace the hose and the lid and its screws and rest assured that you did something that even the Whirlpool assemblers didn’t do: install the baffle retaining screws.
I concur with Nassau1969 - with your instructions it was child’s play.
One must wonder why the people at Whirlpool did not figure out the correct part configuration in the first place, and then, having designed it with retaining screw holes, decided NOT to put them in. :mad: Reminds me of ALL THE DESIGN FAULTS OF MY NISSAN MURANO - but don’t get me started.
Thanks so much for taking the time to provide this easy, 15 minute fix.
Doug
[QUOTE=dland;3493]Lynn “skysentinel”,
If you have not already finished this repair, here’s good news: it’s EASY. Go ahead and order those parts. Get the kit with all three baffles – its likely that the plastic tabs on more than one of them have been damaged, because Whirlpool apparently never installed the retaining screws that hold the baffles in place. It appears to be a common problem.
Remove the three screws on the back of the washer for the lid.
Remove the lid.
A black rubber hose enters the outer drum top and center near the front. Gently remove it from the drum.
Through the resulting hole, you can reach the exact spot for inserting the retaining screws for the baffles.
One by one, replace the baffles (they drop into place, then need a little force to slide them forward into place) and rotate the inner drum so that the retaining screw hole is visible below the opening in the top of the outer drum.
(Without dropping the screws into the space between the drums like I did ), install the screws to retain the baffles.
Repeat for the other two.
Replace the hose and the lid and its screws and rest assured that you did something that even the Whirlpool assemblers didn’t do: install the baffle retaining screws.
So if I drop the screws, what do I do? More specifically, how do I retrieve the broken plastic tabs that came off the broken baffle? My washer sounds like there is a loose quarter or dime in it when it spins. I wonder if it is the old screw or the plastic tabs.
Thanks in advance for help,
Tanya
(Without dropping the screws into the space between the drums like I did ), install the screws to retain the baffles.
), install the screws to retain the baffles.