The flap on the ice dispenser is hinged at the top. The hinge is plastic and breaks easily (mine broke in May) The repair guy installed a kit that replaces the hinge with a metal piece...it lasted just 3 months. The only other solution is to replace the whole door (yes, the dispenser cannot be replaced only). The door costs 900+ if it's not under warranty. Contact Kitchenaid...they know it's a design fault with thsi product.