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dakornblum  
#1 Posted : Sunday, May 25, 2008 9:37:00 PM(UTC)
dakornblum

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I have a Kenmore "stackable" "Laundry Center" Model 98702 (full model #417.98702891) bought new in 2001.

The problem is with the washer: It won't spin. In every other way it works fine (i.e., it agitates, pumps out water, etc.)

The same problem arose ~ 2 months ago and a Sears Technician made a service call and concluded that the motor was bad. I replaced the motor and it worked fine again:) - until now. The scenario is identical. I replaced the motor again (it was warranted for life) but that did not fix the problem this time.:(

A few pieces of info:
1. The motor is good.
2. The pump operates fine.
3. The lid switch is fine.
4. The capacitor checks out fine.
5. I spoke with a service technician on the phone and went over all of the above:
In his opinion the only possible cause of the problem is that it has a faulty timer (the Cycle Control on the panel).
I've removed the timer but can't figure out how to confirm whether or not it is, indeed, faulty.:confused:

I'm inclined to order a new switch but am afraid that if that doesn't cure the problem then I'll have spent that $ for naught. (It's not a cheap part and would be nonreturnable if installed without solving the problem.:eek:)

PLEASE advise.:)
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Appliance repair in OC  
#2 Posted : Sunday, May 25, 2008 10:32:01 PM(UTC)
Appliance repair in OC

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Yeah, I'd say it's a timer too.
SublimeMasterJW  
#3 Posted : Monday, May 26, 2008 9:42:53 AM(UTC)
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Remove the plastic cover and turn the barrel using your fingers. Look for burn marks.
dakornblum  
#4 Posted : Tuesday, May 27, 2008 7:42:28 AM(UTC)
dakornblum

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Originally Posted by: SublimeMasterJW Go to Quoted Post
Remove the plastic cover and turn the barrel using your fingers. Look for burn marks.


I assume you're referring to burn marks on the contacts at the ends of the copper-colored "fingers" (mine has 8 of them). Did as you suggested, though I had to actually lift the ends of the "fingers" in order to see the contacts . . . :

A few were beautiful and shiny, a few were sort of dull and lacking shine or color and a few did, indeed look somewhat scorched. I will proceed to order a new timer but I'm wondering if cleaning up the dull and semi-scorched contacts with some fine abrasive and then applying some contact cleaner to them might render them functional again.

If you feel inclined to opine on this last point I'd be grateful.

In any case, thanks much for bothering to respond to my original post.:)
dakornblum  
#5 Posted : Tuesday, May 27, 2008 7:53:51 AM(UTC)
dakornblum

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Originally Posted by: Appliance repair in OC Go to Quoted Post
Yeah, I'd say it's a timer too.


Just a quick note of appreciation for taking the time to "put in your 2 cents worth."

Seeing as how you concur with the opinions I got from a local technician and from "SublimeMasterJW's" first response to my post I feel much more confident about proceeding to order a new timer.

Thanks very much for your reply and opinion.
SublimeMasterJW  
#6 Posted : Tuesday, May 27, 2008 10:34:03 AM(UTC)
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I find that cleaning the contacts can make it work SOME of the time but it probably is best to go ahead and replace the timer. Emery cloth on the contacts or maybe a fingernail file. Don't take the timer apart unless you just want to do an autopsy. They are hard to get back together.
dakornblum  
#7 Posted : Saturday, May 31, 2008 12:26:41 AM(UTC)
dakornblum

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Originally Posted by: SublimeMasterJW Go to Quoted Post
I find that cleaning the contacts can make it work SOME of the time but it probably is best to go ahead and replace the timer. Emery cloth on the contacts or maybe a fingernail file. Don't take the timer apart unless you just want to do an autopsy. They are hard to get back together.


Just thought I'd pass along the following update FYI:

I tried - having nothing to lose - cleaning the contacts with little tri-folded strips of dry, 1200 grit 3M wet/dry sandpaper, turning the timer dial so that each set of contacts in turn were in the "closed" position.

Followed up by applying a bit of contact cleaner to each, replacing the plastic cover and reinstalling in machine.

It worked! (At least for now . . .) So I reassembled/reinstalled the control panel, covers, etc., put it though a couple of clothes-less wash cycles and it performed flawlessly. (The only "snag" was that I had a couple of screws left over after putting it all back together :eek:. Don't you just hate when that happens . . ? Hope they weren't too important. Sigh.)

Ironically, the new timer I'd ordered arrived later the same day. I guess I'll hold on to it for a few weeks just in case my "repair" ends up short-lived, but at least I feel confident that your initial diagnosis of the timer being at fault was right on :cool:.

Thanks very much again for your help and input.

Thanks, too, to the folks who run/oversee this Forum :D.

(Lastly, an apology to all for my lack of brevity :o. I've got a feeling my posts have been rather long and rambling in the scheme of things. In future I promise to try to be more concise.)
tomz43  
#8 Posted : Wednesday, January 7, 2009 3:12:54 PM(UTC)
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My boss got one of these where I work to clean uniforms. GLGH1642FS I liked it & got one for home. Now we're both having the same problem. The thing fills, turns to clean, drains then doesn't spin. Clothes are always dripping wet after. Of course the warrenty expired a few months ago. Seemed crazy I should have to pay extra for a warrenty so my $1200 appliance would hold up for more than a year. Sign of the times I guess. I'll try to replace the timer. I've been to several appliance forums. These machines have a lot of bugs to be worked out yet.
Narapni  
#9 Posted : Saturday, January 23, 2010 2:59:33 AM(UTC)
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I hope I am using this forum properly. I cannot help but relay a similar situation with my Whirlpool Washer Model WTW5100SQ0. It will fill, agitate and drain but will not spin and the tub will not spin even if hand turn. The lid switch is bypassed, known good timer used, motor circuit checked out, known good coil used. I took the original transmission brake clutch assembly out and tried two other similar ones. In each case I can hear the washer switch to spin and the motor will turn but the tub will not spin even hand turn both direction. I know I am missing something but what? Thank you the help so far from this forum.
SublimeMasterJW  
#10 Posted : Saturday, January 23, 2010 6:00:03 AM(UTC)
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Take the motor off and try running it without being attached to the tranny
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