Customer Support 7 days a week

Welcome Guest! To enable all features please Login or Register.



New Topic Post Reply
Go to last post Go to first unread
#1 Posted : Sunday, May 2, 2021 3:35:21 PM(UTC)

Rank: Member

Groups: Registered
Joined: 5/2/2021(UTC)
Posts: 0
United States

Kenmore model 363.9565412 side by side. Refrigerator warm and troubleshooted to bad defrost. Replaced defrost timer, defrost thermostat and defrost heaters. Verified timer functioning and heaters coming on yet after about a month and a half noticed no cold air coming into refrigerator compartment which means an ice blockage. Manually advanced timer and could hear sizzling in freezer.......Took off access panel and there is a block of ice just above the lower heater EVEN THOUGH THIS HEATER IS ON. Manually defrosted and same thing in a little over a month. Ice above lower heating element.

I’m okay with buying all new parts again but would like to know why this might be occurring with parts that appear to be working!
See inside of your appliance - diagrams and part photos for virtually every model.

powered by
Quick Reply Show Quick Reply
Users browsing this topic
New Topic Post Reply
Forum Jump  
You can post new topics in this forum.
You can reply to topics in this forum.
You can delete your posts in this forum.
You can edit your posts in this forum.
You cannot create polls in this forum.
You can vote in polls in this forum.