I have a Whirlpool WVE1650A+NFX freezer that I bought in 2012.

A couple of years ago, it stopped making cold. I called a tech company through Whirlpool Assistance. The freezer was no longer under warranty.

First they told me it was the module (electric part). They asked for over 200 euros for it, but ok, I accepted to pay to have it fixed.

It didn't solve the problem. So I called them again. Then they told me that it is the module, plus the compressor plus the gas that goes around. Over 600 euros for the repair when the freezer costed me 500 euros.

This time I rejected the repair and asked to take the module back. They told me that the module replacemente was needed because it had damaged the compressor.

Meanwhile, I stayed away from the country where the freezer is for almost 2 years. I postponed the decision about this situation because my kitchen cabinets are built around the freezer and fridge. For the moment, I am unable to find a freezer that fits the height that I have available.

Came back to my home country now and I called a 2nd technician.

This one says I have a leak in the pipes. That the compressor needs to be replaced but it will be hard work to do it because it is hard to connect the pipes to the compressor due to the material. Also, that it would be hard to repair the area where the pipes are damaged.

He also said that even if they found a way of connecting all this properly, they would have to remove the gas that was inside because the compressor inverted its path and that it would be really hard to remove it all.

Does any of this make sense? How can I detect myself what the problem is?

Best Regards,

Maria