Bought in December. Not sure if this is how it is supposed to work since there is no pre-wash cup or if this is an issue.

We only sort of noticed something funny and then wondered. We were noticing suds in during the pre wash and we started to peak in the closed cup. What we noticed was that even with the door closed it was filled with water and the soap was sort of already dispensing. (we use both full powdered pacs and mixed ones like cascade).

In both cases, it seems as if the soap is not quite making it fully to the wash cycle and is being flushed out during the "smart wash" pre rinse check.

Pictures are from after first fill before the first voiding. Cup not opened.

Just don't know if this is broken and needs a warranty call or if this is expected. Thanks!