Hi, I have the following Jenn-Air Refirgerator JCB2059GES-PJCB2059GS1 and my icemaker has been having problems. On many occasions of the years, ice would get stuck and stop producing until you removed it by hand from the extractor. Afterwards, things would work fine for a while until it got stuck again. On two occasions, however, this must have confused the icemaker, since the water at next cycle never shut off and flooded the freezer and our kitchen. The most recent time, severe damage occurred to our hardwood floor as a result. Other than that, the icemaker has been working properly for 10 - 15 years. After the most recent flooding, however, the icemaker stopped producing ice. I removed it, removed all ice, dried it and reinstalled it. it then began producing ice again, but only partially, like the cycle was off kilter. The tray would not completely fill with water, but only the first couple of bays in the tray would have water/ice in them, and the others downstream from the inlet were dry. The ice was often deformed. Symptom: Not enough water was being released into the tray each cycle, and the cycle seemed out of sync. (We never intentionally moved the extractor by hand or rotated the arm). The flexible hose that feeds water into the tray was not blocked with ice and was flexible, at least the part that was visible inside the freezer compartment.

The water dispenser works as it always has, which has been, abeit, painfully slow. It takes about a minute to fill a glass of water. But it has always been that way since the beginning. I recently removed the water filter, replacing it with the bypass cap, just in case the filter was plugged, but nothing changed.

I purchased a new icemaker from you and installed it, but the same thing is happening: only partially filled tray (but the cycle is working OK and is producing ice, though partially). I read in the manual that the water feed should not use a self-piercing type valve to connect the inlet hose to the water supply (3/4" pipe), but that was already installed when we got it, and it has worked for over a decade with said valve. I've closed and reopened the value just to make sure it was not plugged, to no avail. Perhaps this is why the dispenser is so painfully slow, and I plan to replace that valve in the near future, but I do not believe it is the source of the current issue.

So, I'm at a loss as to what to try next. Could the inlet hose be frozen, and if so, how do I remedy it if it is behind the 'firewall'? Could it be the inlet value solenoids, and is there a way to test them? From what I've been able to trace, it appears that the inlet water hose connects to some sort of valve that is controlled by both the dispensor AND the icemaker (two solenoids), that then feed a hose that goes up to the top, which I assume is the water filter, whose return hose feeds another valve (again with two solenoids) that each feed the dispenser and the icemaker separately. I don't understand why there are two solenoids on the initial valve since it seems one would suffice, even if each is controlled by the dispenser and icemaker (unless it is to account for the situation where both the dispenser and the icemaker called for water at the same time.

At any rate, any advice on how to troubleshoot and remedy this icemaking problem would be greatly appreciated.

Denman, on my fridge, there are two valves, one where the line comes in from the main water feed (two solenoids, one purple, one brown), and then another valve, also with two solenoids (one purple, one brown). To which valve are you referring, the Primary Valve (AP4013716) or the Water Valve (AP4009555), respectively?

The reason there are two valves is that the lines to the ice maker and water are just tubing so if you only had one valve then when the ice maker called for water it would also pour out the water dispenser.