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#1 Posted : Monday, February 16, 2015 2:42:31 PM(UTC)

Rank: Member

Groups: Registered
Joined: 2/16/2015(UTC)
Posts: 2

Okay I have an Amana top loading washer model ntw4601bq0. I've barely had this thing for 6 mos. & bought it brand new (as far as I know). I started a load today & it agitated fine, drained fine, but as soon as the spin cycle started I heard a horrendous knocking sound. I go to check it out & it looks like the tub is actually trying to break out of the washer. I can see where it's hitting the sides & it's really terrifying... I shut it off immediately, but WHAT IS WRONG?!?!? Also, I checked to make sure it's balanced floor-wise & load-wise already. Please, HELP!!! Thanks- Meredith
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#2 Posted : Monday, February 16, 2015 5:21:52 PM(UTC)

Rank: Advanced Member

Groups: Senior Expert
Joined: 3/29/2009(UTC)
Posts: 11,699

This should be under factory warranty. Contact Whirlpool and get them to fix it under the warranty provisions. the seller should help you with this if you have problems.
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