Hi:

The hinges on my Kitchenaid KEMS378GSS3 wall oven/microwave oven have failed for the 4th time in 5 years. When open, the oven door opens too far and falls below being parallel to the floor. When closed, the door does not close all the way, and the oven will not work.

Any ideas on why these hinges keep breaking? Do you know whether hinge failure is common on this model and/or brand?

Thank you in advance for your assistance.

My repairman called back today. He told me that there is a different set of hinges and a shim for the stainless steel oven as opposed to the hinge that is normally specified for the other colors of this model. Kitchenaid has a service bulletin out on this but there is no mention anywhere on their website; you have to call customer service and tell them to look up the bulletin. Total parts cost is $150; my repairman said he would not charge for the labor to install, so he's ordering the parts and we'll see what happens.