Rank: Member
Groups: Registered
Joined: 9/30/2013(UTC)
Posts: 3
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At the moment the fridge and freezer are both cold, all buttons work, defroster apparently works. BUT - the condenser fan stops running every 30-60 seconds, stays off for 10 seconds or so, the control board beeps, and the fan runs again. This routine seems to repeat fairly continuously. I checked the condenser coils for dirt, and there is only the lightest coating of dust, so I'm sure that's not a factor.
Based on an internet search, this looks like symptoms of the control board going bad. I'm concernedn that I'll soon find that the fridge has stopped cooling once it gives up altogether.
Even worse, apparently the control board is NLA - if my lookup skills are correct, it's part number W10219462.
Is my control board really going bad, or could it be something else? If it's the board, any recommendations for sourcing a replacement before I lose all my food?
Thanks very much in advance for any insights or advice.
GK
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Rank: Member
Groups: Registered
Joined: 9/30/2013(UTC)
Posts: 3
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Update: The replacement condenser fan arrived, and it took all of 10 minutes to R & R. The fridge was restarted, and after it finished cycling through its startup routine, all seemed well. The new fan SEEMS to move more air, but I've no way to measure if it really does. Bad news is the beeping persists, however, so once we consume enough of the chill-ables so that the rest will fit into our dorm-sized backup fridge, I'll be sending the board to Corecentric for the Whirlpool-approved repair. Bummer.
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Rank: Member
Groups: Registered
Joined: 9/4/2013(UTC)
Posts: 2
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You shouldn't have wait so long to send it for repair because as soon as condenser stops working, the freezer stops, ultimately leading to flowing of water from the fridge which will worsen your condition as it will make your hardwood floor look dull.
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Rank: Member
Groups: Registered
Joined: 9/30/2013(UTC)
Posts: 3
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Just to close the loop on this for other users: I sent the ECU/Control Board to CoreCentric per the Whirlpool hotline's instructions, received it back in a week, installed it last night and all is working as it should be. I expressed my dismay to the KitchenAid reps that I contacted that their "KitchenAid Experience" left a lot to be desired, that specifically, a core-exchange program would be a reasonable request, particularly since they positioned and priced this refrigerator as a premium item. I was assured that my comments were recorded and categorized (so I got that going for me.) It still galls me that I spent so much $ on this thing, and 4 years later it sat there dead for a week because KA/WP doesn't support it any more.
I photographed the board before and after - one capacitor and one relay were swapped out. All in, including shipping, insurance, about $160. Gotta insure these things - if yours ends up lost, you could pay up to $1,000 for these rare unobtanium-filled items.
Good luck to all fellow Whirlpool/KitchenAid/ etc. owners...
GK
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