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Joined: 3/3/2009(UTC)
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I purchased a Whirlpool Duet frontloader last month. I really like the machine and have a question concerning the normal operation of the detergent drawer. I recently noticed that when I add detergent before starting the cycle the detergent immediately starts to drain into the tub. I can see the liquid detergent running down the inside of the glass door. Is this normal operation? Thanks in advance for any help.
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Joined: 7/16/2013(UTC)
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Most detergent dispensors have to fill up to a certain point with water then once it goes over the top of a certain point then it goes into the tub.....if the detergent starts going down immediately as you pour it in doesn't sound right but i could be wrong every once in awhile manufactures do things differently but that doesn't sound right if the water in the top of the dispenser isn't going. May have a crack in the drawer? Pull drawer out and have a quick examination. If no cracks it may just be normal.
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Rank: Member
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It did not look right to me either. I only have the washer for about a month but I seem to recall the detergent level staying put. I noticed it yesterday when I put in some softener after putting in the soap. I looked back and the level was low. I thought I had put more in there so I added some thinking I was mistaken and proceeded to watch it drain down. I will try to get in touch with Whirlpool tomorrow and get their opinion.
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Rank: Member
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Joined: 3/3/2009(UTC)
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After pulling out the drawer as suggested for inspection I observed how the drawer works for powder and liquid detergents. Just had to make sure it was fully seated in the right position.
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Joined: 8/10/2018(UTC) Posts: 0  Location: 99556 Was thanked: 4 time(s) in 4 post(s)
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I recently just started using this machine and having the same issue. So how to fix it or it's the way the machine operating? If it's normal then it's a bad design because the detergent ran down to the bottom without mixing up with water. I sat in front of the washer the entire the washing cycle and noticed not much soap being used at all. I think I just add the detergent directly into the drum next time then.
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