late last year (Nov-Dec 2012) I replaced the motor coupling and agitator cam and dogs (did not buy parts from you, didn't know about your company). the machine has worked fine until last night.

We had a load of towels in the machine. at the spin cycle my wife smelled something like rubber burning and we heard a weird noise. I opened the lid and put a screwdriver in the lid switch. the drain pump was working, but the tub was not spinning. (I can't spin the tub by hand. don't know if i should be able to or not).

I was going to check if the agitator works in the wash cycle, but when i set the fill level to low and filled the machine, it just kept filling and the agitator never turned on. i had to go to the spin cycle and drain the machine. (By the way, to get it to drain, i had to remove the clear hose from the fill level switch and blow in it to get the machine to turn on the drain pump).

I tilted the machine back and there are black rubber filings in the housing of the motor coupling.

So, i am assuming the motor coupling is bad again. wondering if it was just a cheap, defective replacement or if there is another problem causing it to wear prematurely.

Also assuming the fill level switch is bad.

I do have a video of the noise on spin if you would like to see that.

Can you please advise.