Rank: Member
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Joined: 3/11/2013(UTC)
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About 3 months ago ice began accumulating in the bottom of the freezer. Ice would build up for a couple of weeks and then begin to pour out onto the floor. Every 3-4 days about 3-4 ounces of water would pour onto the floor. I could remove the ice build up manually and a couple of weeks later it would start pour onto the floor again.
This unit has in-the-door water and ice. One month ago the ice maker stopped working. Still have water, just no ice, unless I buy ice and and put it in the bin. The ice dispencer still works.
How do I trouble shoot this problem? Are the two problems related or separate?
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Rank: Advanced Member
Groups: Senior Expert, Administrators
Joined: 7/19/2007(UTC)
Posts: 27,455
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Hello,
Looks like there are two separate problems.
The first problem (ice on the freezer floor) caused by the clogged and frozen drain. The drain hole is located under the evaporator coils behind the rear panel in the freezer.
Remove the rear panel and defrost the ice on the bottom using a hair dryer. Then run some hot water through the drain hole using a turkey baster. Pull the refrigerator out of the wall and make sure the other end of the drain is clean.
In order to diagnose the second problem (no ice produced by the ice maker) make sure the water feeding tube into the ice maker is not frozen and/or not clogged.
Make sure the on-off switch on the right side is on. Close the flapper door on the left side and observe the LED indicator light on the right side. Post the result.
Gene.
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