Your going to have to open top cover. Try to spin the inner tub counterclockwise. If you cannot do this, I would say you have a bad spinnet bearing located at the bottom of washer. Now it comes as one complete unit. It's the unit your bottom pulley connects onto. You have to be able to spin that tub freely counterclockwise. You still may have other issues after that is fixed-like possibly you'll need a new drain pump. Hope this helps.