Gene,I'm having a problem receving your posts to me ? I keep getting notices from other people. I also did a search of myself to see if any of your anwers were there. Nothing showed up. I did a reply to your questions but that's when I stopped getting a reply ? Help !:confused:

Thank, Nascarfan (Nancy)

Dear NascarFan24,

After reviewing all posts between you and the tech I see you have already been provided with instructions needed to begin diagnosing your refrigerator.

If you are unable to open documents, locate these instructions, or need help understanding the tech sheets you may consider having someone help you look over what has been provided and decide whether you need a qualified tech come to your home or not.

Please understand that we have done everything possible on our end to help.

Thank you for your understanding in this matter.

Hello Gene
I just want to thank you for making yourself available to answer our questions.
Pulled the rear panel in the freezer, iced up solid.
I defrosted it with a hair dryer, then plugged it in and set both the freezer and fridge control knobs to the recommended settings position.
Running quietly, with fridge and freezer both cooling.
I had ordered a new defrost heater which I will pickup tomorrow, but wait to install.
Took lots of pictures just not sure how to upload them.

Mitch

Hi Gene,

It's been a week and I'm happy to report that the defrost system seems to be working again. No more frost buildup and I hear water running down the freezer side from time to time. Maybe for some reason the defrost system went to sleep and then suddenly woke up due to my poking around.


Thanks for your support! You guys are the best!

Rose

Our refrigerator is a freezer-on-bottom Amana model BC21VL (or BX21***, from the paper sticker on the door). A fan blows cold air up the middle of the back wall to the temperature-control baffle, and the air returns through a vent at the left rear under a vegetable drawer to a narrow channel behind the freezer back wall. I have removed the freezer wall several times to remove the ice, and once when the fan failed, but the problem has gotten worse. The ice is always in the channel and never on the coils, which would seem to indicate that the defrost heater is working. Lately I have been pouring half to three quarters cup of nearly boiling water nearly daily down the vent to keep cold air moving. Milk quickly turns to cheese anyway. I was afraid that water would start spilling onto the floor, but such has not been the case, as I pulled the refrigerator out of the alcove to verify that the condenser fan was blowing. There does not seem to be access to where the water sits to evaporate.

The Amana site offers a download of the owner's manual. It finds a pdf document of identical size for either BC21VL or BX21VL, but clicking either one takes you to a Kitchen Aid site that says, sorry, the document is not available.