Hi Marlene

Sorry you are having this type of trouble. Given what you paid for this machine you should get top service and support. Unfortunately, to paraphrase what someone else on this Forum has said, if you find yourself talking to Sears about a computer controlled front load washer, you probably know far more than the person to whom you are speaking. Now you know why people like me recommend the basic no frills top loading machine with no computer controls.

I am not sure I can give you a whole lot of additional help, so I beg your forebearance in advance (don't yell). If you have the tech notes you may be able to put the machine into a self diagnostic routine, but given the error code you are seeing it probably will not go into that mode. The error code is usually associated with a central control unit failure, and it is likely (but not certainly) this is your problem since they are one of the weak spots of these machines. It is something you can easily replace yourself if you want to attempt it, and take the chance that the CCU will fix your problems.

Good luck, hope this helps.