Look at the wire harness at the bottom of the freezer door near the hinge for a broken wire or two. You will need to cut away the covering for the bundle to get to the individual wires for a visual inspection.

The harness is part of the door and cannot be replaced unless you replace the entire door. I would try calling Kitchenaid and gently do some complaining and they may offer up some remittance for your trouble. I have personally knows one customer that had 3 doors replaced in 6 years so this isn't an entirely uncommon problem. If they don't help and you do repair the wires, don't use crimp connectors as the connections will only last a short time, then break again. Join the wire ends together using solder and cover them with heat shrink tubing. This will offer the best chance for a more permanent repair.

Hey Den man,

It might be helpful, but it really depends on where the breaks occurred. I have had much success with soldering the wires, but I have also had allot of practice doing it. I have also found plenty of people (techs too) that try and use connectors and that never seems to work. The big thing is to get rid of the clips that are preventing the harness from flexing. If you order a new door for the unit, it will come with instructions to remove the clip and install a zip tie to the hinge loose enough to allow it to flex. Never really liked that idea, but that is what the engineer came up with. I find that if the repair is made, and the entire harness is taped up, it will push in behind the grill instead of flexing more like the harnesses on the built-ins. I don't think the wires could go up inside the door either unless some digging was done to the foam inside the door. But now that you mention it, I wonder if it could be done. Haven't seen one in awhile, but willing to give it a try next time I do.

Glad we could help.