Hello,
I woke this morning to find my SxS freezer with semi-defrosted food from the middle of the freezer and above. The bottom foods are solidly frozen. The water dispenser isn't working. The ice dispenser is but the ice is melting inside. The refrigerator side feels like it's the correct temp. I cleaned the coils as best I could on the underside. I don't see any frost. I removed the back panels hoping for access from there but there wasn't. The fan was dirty but had been working so I cleaned. The water line is dripping at the wall and the connection on the back of the refrigerator. After cleaning, plugged back in. Fan working but no cool air in freezer. This refrig is about 14 years old. I noticed the copper pipe going into the motor is room temp (not sure if that's how it should be or if it makes a difference). I appreciate any help you can provide.

Thank you,
Tina

GENE!!! I've been waiting for you to respond. I've followed your replies to others and hoped you would answer mine. Thank you!

We figured out it was the defrost thermostat and are replacing it right now. But it's seems a strange coincidence that the water dispenser stopped working at the same time. Did one make the other quit?

Thanks again!
Tina