Whirlpool duet GHW9150PWD, 6 yeasr old. Today, a very loud noise appeared during the spinning cycle. The noise occurs only during high speed spin and only when the washer is loaded (no noise if spinning empty). Noticed shredded plastic under the boot, near the drain in the cavity between the tub and the exterior frame. I carefully inspected the interior for foreign objects and found nothing strange. On further inspection y noticed that the plastic is coming from the front edge of the tub. When I turn the basket, it appers to be excentric of the tub (the clearance around the perimeter is not uniform). Hoverwer there is no play on the basket bearing and the basket seem to be firmly in place.

I suspect a alignemtn/balancing probem. Does the edge on the tub front edge serve the purpose of a friction bearing? What part should I have on hand to attempt a repair?

Any help would be greatly appreciated

I have the same symtoms with a model GHW9100LW1. I purchased a new tub front and replaced it without taking the entire unit out so I did not see the back of the steel tub. But after I put it back together I noticed that it did not stay centered when spun by hand. However everything seems tight so I was thinking the shaft is bent, but, may be the same problem you are have.

I would be interested in hearing what you find out from Whirlpool. In the meantime I guess I will tear mine down completely.

Can I replace the basket myself or do I have to have an authorized repair service do it in order to get the drum replaced for free under the lifetime warranty. It is my understanding Whirlpool will only send the basket at no charge if requested by an authorized repair service.

Our whirlpool duet washer is 2 1/2 years old and needs an entire new tub bearing and outer tub. It would cost more to repair than to replace. This is an issue all over sites like this. And our repairman says it's a problem he's seeing frequently. The fact that whirlpool customer service--even supervisors--read their canned response-- "there is no financial assistance after one year" rather than even considering any solution to help customers--is ridiculous. No wonder they changed their warranty for parts for just one year. I will NEVER buy another whirlpool product and you should not either. It's terrible!

I had the same problem, ungodly noises upon spin cycle. I researched for hours and figured out that if I had the parts I could fix it myself thanks to the youtube video. Mine was so bad that the SS tub was cutting into the plastic wash tub. It would eventually start leaking. So what to do? I did not want to have any service guys come to my house as I hate service companies and I feel as a past cable tv technician I could probably figure it out as I love to take things apart and figure out how they work.
But wait, there had to be a better way. So I jumped on craigslist. Lo and behold there was a duet washer 8 miles away (same exact model #) that was throwing a "FL" code. Owner said it spins and stops and repeats the cycle until he has to manually push the drain button. I knew right off what the problem was when I asked him if he had ever cleaned out the pump trap. He said he had never done anything to the machine. After getting him down from $100 to $40 since I did not want his pedestal cuz I already have one, he agreed and I went and got the machine.
Got it home and first thing I did was check that trap- it was full of change and even backing up into the black rubber drain hose. I cleaned it out, installed it back on my pedestal and hooked it up. It works as new now.
So I thought after finding this forum that I'd call Whirlpool and see if they'd send me a new SS tub and plastic outer tub along with the bearings which should already be pressed in- and they are!! The parts are in the mail with no arm twisting at all. Seems they know these machines are of a poor design. Yes, it will void my warranty if I install them but who cares. Labor on this job I can only imagine, probably $400 or so.
So anyways, I plan on making the same phone call (from a different phone) and getting the same parts for this other washer I now use since it will probably only be a matter of time before it makes some noise. Moral of the story is: clean out your pump catch or spend another $1000 on a new washer like this guy had already done.
Also, I'm a newbie so hello to everyone.