Dishes are not getting clean--at first it seemed like just the top rack--and I thought it was because I loaded it improperly. Then I noticed the silverware in the door compartments was not getting clean and while the soap dispenser opened properly, the soap was still there. The dishwasher goes through the cycles, at least some water enters the dishwasher, and I try to peek to see if the top and bottom arms are spinning, but they seem to stop as soon as I unlatch the door.

My husband pulled the dishwasher out last night, disconnected the water supply line to see if it were clogged (but it wasn't), tapped on the solenoid, put it back, but it worked the same.

Does this give you enough information to understand the problem and make suggestions?

Thank you, Barbara

I had the same problem. I finaaly discovered the issue for me. In oregon we have a rycle program. They wanted the glass jars and bottle clean, (no organis material in them). So we figured we would just put them in the dishwasher.
This worked great for years until they changed the formula. As far as I can tell the new formuls melt the glue and deposits it all over the inside of the dishwasher. When you wash your dishes it put the glue on the dishes. I cleaned my dishwasher using the ingredient they removed TSP. I ran the machine 3 times on the hot sitting until I could not feel anything on the bottom on the machine.
I do not put jars or bottles in it anymore and it work great again.