Hi. For the last few months our Whirlpool SxS, model #ED5GHEXNL00, has gotten to a state where the fridge stops cooling after a few hours. Depending on when we notice that this happens the freezer contents start to melt and the fridge contents start getting warm. If I give a hard tap to the underside of the cooler control dials (inside top front) I hear the fridge/fan come on and cool air starts to blow out of the vents inside.

I read through your forum and found some similar posts and so I tried some of your suggestions, starting with vacuuming the coils but they are underneath the fridge and I can only get to the front coils and not the ones behind it. I haven't taken the back panel off to check the frost pattern or if the defroster was doing what it is supposed to. I just know that if I tap or strike the underside of the control dials that is "starts up". Can you help?

Regards -

M. Nelson

Thnx for the quick response. I will definitely give it a try. Don't need any special tools do I?