I have no issues making ice or getting water. It just randomly, maybe once a day, has water at the bottom of the frigerator and when I look its coming from the back where this (see attached PDF) valve is. If you see my arrow within the circle which looks like my valve, when I opened the back panel, this "open" connection has water in it and appears to be "overflowing" and causing the water collection on my floor. All connections seem to be ok. Besides what is this open area for and why is water up there overflowing. Does water usually hang out in this area? The way I see it it has to be coming from this opening based on what is wet when i look back there, the whole valve around it is wet, and the tubes are dry. But as far as I know this opening has always been there. Its not like a cap, or hose is no longer connected. Only thing i could think of is it is somehow backing up and that hole is meant to be opened, but when it backs up it overflows, I dont know. Do you have any input on any of these things I have deduced??