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charliej103  
#1 Posted : Wednesday, March 13, 2019 4:26:19 AM(UTC)
charliej103

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Joined: 1/26/2019(UTC)
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Man
United States
Location: Florida

What has been the experience o folks returning items. I am now on the 10th business day after returning a part that did not solve the problem. Anyone else have experience returning items?
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charliej103  
#2 Posted : Monday, March 18, 2019 4:39:24 AM(UTC)
charliej103

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Man
United States
Location: Florida

No refund - once you say you installed it you get nothing and they don't return it. So unless you know for certain the item will solve your problem, sell it on ebay which I wish I had done. I'll remember not do use this outfit again.
cwmartin59  
#3 Posted : Tuesday, March 26, 2019 4:08:34 PM(UTC)
cwmartin59

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Joined: 3/26/2019(UTC)
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United States
Location: MD

I have a Samsung AquaJet Washer. I replaced the front board and the power supply board last July 2018 to resolve an issue with intermittent turn-on. The washer died today, 25 Mar 2019. I verified I had power to the plug of the board, but I had no lights or indications on the front display. I still had the old board. The old board worked and I had power again. Washer fixed!

I called customer service. They verified the part purchase date and told me that they could send me a replacement because I am still covered by the 1 year warranty, but because it had been installed I could not return it for a refund. I was happy to have a replacement and asked them to send a new board. It was an easy process with no hassles. Very impressed.
RoccoDay  
#4 Posted : Friday, April 19, 2019 11:12:23 PM(UTC)
RoccoDay

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United States

I think if there is an exchange offer then there might be a change that you can have another good product. But definitely, you do not get a refund.
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