Customer Support 7 days a week

Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

New Topic Post Reply
Options
Go to last post Go to first unread
chris3  
#1 Posted : Tuesday, February 12, 2019 3:25:20 PM(UTC)
Quote
chris3

Rank: Member

Groups: Registered
Joined: 2/12/2019(UTC)
Posts: 0
United States
Location: pgh

Information:
Kenmore Elite glass cook-top
790.42823700

Problem:
Cook-top was shutoff after cooking breakfast. The display read 'HE" on the bridge burners and the fan was running as it should. The cook-top was left alone for a couple of hours, when I noticed that the cook-top was still hot, the display still read "HE", and the fan was still running. I keep an IR thermometer by the cook-top and I measured the cast iron griddle that was on the bridge. The back burner had heated the griddle up to 780F. So the back burner was on and at a fairly high setting. I tried turning the cook-top and burner on and then back off which did not have an effect. I"m not sure but I think the back burner was cycling on and off. I know I saw it turn off and on but I was pressing a bunch of buttons and before that and I was not watching the burner while pressing the buttons. I did not actually see the burner until I pried the griddle off the burner which was partly welded to it at that point. Anyway, I then flipped the breaker an let it cool.

Later on, when I turned the cook-top breaker back on, it worked fine. From what I have read on this, it seems that the problem could be the switch or the control unit. However, trouble shooting an intermittent problem is always difficult and I was wondering if anyone has any ideas about trouble shooting this or at least how to ensure it does not happen again. Also, is there any recalls of this unit. I have noticed other similar units are under recall for similar issues but I don't know where to check this one.


Thanks in advance for any help.
Sponsor
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
Quick Reply Show Quick Reply
Users browsing this topic
New Topic Post Reply
Forum Jump  
You can post new topics in this forum.
You can reply to topics in this forum.
You can delete your posts in this forum.
You can edit your posts in this forum.
You cannot create polls in this forum.
You can vote in polls in this forum.