Customer Support 7 days a week

Welcome Guest! You can not login or register.

Notification

Icon
Error

2 Pages12>
Options
Go to last post Go to first unread
gibstuff  
#1 Posted : Tuesday, June 6, 2017 10:27:57 PM(UTC)
gibstuff

Rank: Member

Groups: Registered
Joined: 2/24/2015(UTC)
Posts: 9

In the middle of a wash, I heard a rattling type noise from the washer. I opened the lid and all the water had drained, but the tub was not spinning.I checked the different cycles and noticed it won’t agitate either, but makes the same loud noise as it did in the spin cycle. Everything else seems to be working.
I pulled and checked the motor coupling. The part fit very loosely, as the rubber holes for the tabs were stretched, but nothing was broken.Is that okay?
If not, what else can I check?
Sponsor
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
brobriffin  
#2 Posted : Wednesday, June 7, 2017 6:05:43 AM(UTC)
brobriffin

Rank: Member

Groups: Registered
Joined: 6/13/2014(UTC)
Posts: 781
Man
United States

Was thanked: 1 time(s) in 1 post(s)
I imagine the noise you hear is the motor spinning.
What it sounds like is you have a broken coupler. If so it is cheap and easy to repair. Below is a link to that part which includes a how to video. Watch the video then check your unit to see if the coupler is what is broken.

Whirlpool 285753A Whirlpool Direct Drive Washer Motor Coupling - AppliancePartsPros.com


Keep in mind if the coupler is your problem there might be an underlying issue that caused it to fail. One of the biggest issues is the transmission not staying in neutral during drain.

Check out your coupler and let us know the results.
gibstuff  
#3 Posted : Wednesday, June 7, 2017 10:28:19 AM(UTC)
gibstuff

Rank: Member

Groups: Registered
Joined: 2/24/2015(UTC)
Posts: 9

Thanks for the reply.

I pulled and checked the motor coupling. The part fit very loosely, as the rubber holes for the tabs were stretched, but nothing was broken. Is that okay?
If not, what else can I check?

Thanks Tom
brobriffin  
#4 Posted : Wednesday, June 7, 2017 11:03:52 AM(UTC)
brobriffin

Rank: Member

Groups: Registered
Joined: 6/13/2014(UTC)
Posts: 781
Man
United States

Was thanked: 1 time(s) in 1 post(s)
Were the all of the tabs on both sides that fit into the rubber section intact? How about the holes in the center of each of the plastic portions, has one of them rounded out or is it cracked? The hole should have two distinct flat edges and no cracks or else the motor will spin and the coupler will remain still.

The motor must be working ok as you said the water does drain out.
So if the coupler is intact (loose holes shouldn't prevent it from working) then you might have a bad transmission. That would be my next area to look for seeing that you say it won't agitate or spin.
gibstuff  
#5 Posted : Wednesday, June 7, 2017 6:07:25 PM(UTC)
gibstuff

Rank: Member

Groups: Registered
Joined: 2/24/2015(UTC)
Posts: 9

Upon further inspection I did notice that the center of one of the pieces was rounded. I was able to spin it with some effort. So I think that the motor would do the same under load. I will order and replace it and let you know.

Thanks for the suggestions.
gibstuff  
#6 Posted : Saturday, June 10, 2017 5:53:41 PM(UTC)
gibstuff

Rank: Member

Groups: Registered
Joined: 2/24/2015(UTC)
Posts: 9

I got the part and replaced it. It now agitates and spins. However, now there is a whine in those cycles that was not there before. Any ideas?
brobriffin  
#7 Posted : Sunday, June 11, 2017 9:56:02 AM(UTC)
brobriffin

Rank: Member

Groups: Registered
Joined: 6/13/2014(UTC)
Posts: 781
Man
United States

Was thanked: 1 time(s) in 1 post(s)
Is the sound coming from the motor area? It may be the motor isn't lined up 100% or it might be something to do with the pump. Hard to say exactly without hearing it.
gibstuff  
#8 Posted : Sunday, June 11, 2017 10:11:01 AM(UTC)
gibstuff

Rank: Member

Groups: Registered
Joined: 2/24/2015(UTC)
Posts: 9

Thanks for your help. No way to attach a file here that I can see.
I guess it is time to call in the repair man. :(
brobriffin  
#9 Posted : Sunday, June 11, 2017 3:33:40 PM(UTC)
brobriffin

Rank: Member

Groups: Registered
Joined: 6/13/2014(UTC)
Posts: 781
Man
United States

Was thanked: 1 time(s) in 1 post(s)
Don't give up, you're so close. Perhaps you can make a video upload it to youtube and give us the link. That's what most people do.
brobriffin  
#10 Posted : Sunday, June 11, 2017 3:35:42 PM(UTC)
brobriffin

Rank: Member

Groups: Registered
Joined: 6/13/2014(UTC)
Posts: 781
Man
United States

Was thanked: 1 time(s) in 1 post(s)
In the mean time pop the clips and remove the pump then try running it. That will rule out a pump issue.
Users browsing this topic
Guest (3)
2 Pages12>
Forum Jump  
You can post new topics in this forum.
You can reply to topics in this forum.
You can delete your posts in this forum.
You can edit your posts in this forum.
You cannot create polls in this forum.
You can vote in polls in this forum.