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lastlight  
#1 Posted : Monday, July 27, 2015 3:17:00 PM(UTC)
lastlight

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Hello,

Here's a summary of what I'm observing with my direct-drive washer:

- When the machine should be agitating, the motor is definitely doing something and it's rythmic just like the agitator should move however the entire agitator does not move. I can rotate the agitator freely while this is happening
- I can spin my agitator one way so it turns the bottom piece, and the bottom piece remains stationary when spun the other way. i think this indicates the dogs are good.
- Drum spins fine in rinse cycles
- Fills and drains properly

can anyone give me an idea of what the problem might be? thanks!
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lastlight  
#2 Posted : Monday, July 27, 2015 3:26:11 PM(UTC)
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here is a video i took as well:

https://www.youtube.com/watch?v=2agWN_7bn5s

thanks!
fairbank56  
#3 Posted : Monday, July 27, 2015 4:53:11 PM(UTC)
fairbank56

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Looks like a faulty transmission. Need your washer model number to be able to provide the proper transmission part number.

Eric
lastlight  
#4 Posted : Tuesday, July 28, 2015 7:27:57 AM(UTC)
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Thank you it's LSQ9510JQ0.
fairbank56  
#5 Posted: : Tuesday, July 28, 2015 8:40:23 AM(UTC)
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