Customer Support 7 days a week

Welcome Guest! You can not login or register.

Notification

Icon
Error

Options
Go to last post Go to first unread
jcnitram  
#1 Posted : Thursday, January 16, 2014 7:10:15 PM(UTC)
jcnitram

Rank: Member

Groups: Registered
Joined: 1/11/2014(UTC)
Posts: 2

The washer filled with water but then made a growling noise. When I lifted the lid to inspect inside the tub I noticed the agitator was not moving. With the lid sensor pushed in, I moved the cycle knob to drain the tub and then to spin. The tub drained but the washer did not spin - just growled. I replaced the cycle control knob but it quickly became obvious to me that this was a waste of money as the problem continued. Any help will be very much appreciated.:)
Sponsor
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
sidfink43  
#2 Posted : Friday, January 17, 2014 5:04:06 PM(UTC)
sidfink43

Rank: Advanced Member

Groups: Senior Expert
Joined: 3/29/2009(UTC)
Posts: 11,699

You have the classic symptoms of a failed motor/transmission coupling.

The good news, the part is very inexpensive and it is an easy albeit time consuming repair. Here is the part

Part number: AP3963893
Part number: AP3963893


and if you click on it you will see a link to a repair video. It will help a lot if you have a helper, and plan on at least an hour, but you will be saving about $150.00 for an service call.
jcnitram  
#3 Posted : Saturday, January 18, 2014 10:12:38 AM(UTC)
jcnitram

Rank: Member

Groups: Registered
Joined: 1/11/2014(UTC)
Posts: 2

Your advice was right on the money and fixed my problem.

:) Many thanks!!!
sidfink43  
#4 Posted : Saturday, January 18, 2014 10:53:41 AM(UTC)
sidfink43

Rank: Advanced Member

Groups: Senior Expert
Joined: 3/29/2009(UTC)
Posts: 11,699

Great, glad that worked out and thanks very much for updating us. That is very helpful for others who view this Forum and have a similar problem.
Users browsing this topic
Guest (2)
Forum Jump  
You can post new topics in this forum.
You can reply to topics in this forum.
You can delete your posts in this forum.
You can edit your posts in this forum.
You cannot create polls in this forum.
You can vote in polls in this forum.