washer drum will not turn Options  Email this topic  Watch this topic  Print this topic » Normal Threaded
Model: WF407ANW/XAA	Brand: Samsung	Age: 1 - 5 years
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emf		#1 Posted : Sunday, November 17, 2013 2:54:42 PM(UTC)
Rank: Member Groups: Registered Joined: 11/17/2013(UTC) Posts: 3		washer was making vibrating noise. code 3e came up & washer stopped. thanks.washer off drum will turn slightly then locks up like something was blocking it. want to know what to look for & if the machine gets serviced/repaired from the front or back?
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Appliance Ninja		#2 Posted : Sunday, November 17, 2013 6:47:49 PM(UTC)
Rank: Member Groups: Registered Joined: 11/12/2013(UTC) Posts: 957		The 3E error is a motor restriction error. Can you manually turn the tub and does it turn smoothly?
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emf		#3 Posted : Monday, November 18, 2013 5:22:13 PM(UTC)
Rank: Member Groups: Registered Joined: 11/17/2013(UTC) Posts: 3		drum barely turns and when it does it binds and makes clunking noise.
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Appliance Ninja		#4 Posted : Monday, November 18, 2013 5:47:21 PM(UTC)
Rank: Member Groups: Registered Joined: 11/12/2013(UTC) Posts: 957		Okay, so that means the tub support is likely broken, making replacing the spin tub assembly necessary. If you lift up and down on the inner tub, does it have a bit of play and knock?
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emf		#5 Posted : Wednesday, November 20, 2013 5:43:14 PM(UTC)
Rank: Member Groups: Registered Joined: 11/17/2013(UTC) Posts: 3		tub support is broken. split plastic halves and pulled put steel drum. can I just replace the support and how is it coupled to the drive assembly? cant tell because center hub of tub support is stuck on shaft.
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Appliance Ninja		#6 Posted : Wednesday, November 20, 2013 6:02:37 PM(UTC)
Rank: Member Groups: Registered Joined: 11/12/2013(UTC) Posts: 957		The support and drive shaft are all one part and available at the link below, nice work! Samsung DC97-15491A Assy Flange Shaft;ace - AppliancePartsPros.com
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