I have my refrigerator set to the coldest setting and the freezer set the the midrange temp setting. The temp in the refrigerator ranges from 38 to 46. The freezer is about 14. I took the back panel off in the freezer and found the coils were covered is a solid block of ice. I melted off all the ice hoping that would help. I still have the same problem. I followed the troubleshooting tips I found from Gene in some of the other threads. I turned the defrost timer clockwise until the defrost cycle started ( I had the panel in the back of the freezer off when I did this). After about 5 or 10 minutes you could see the defrost heater heating up and melting the frost from the coils, thus telling me the defrost heater is good. I am assuming that when the defrost thermostat heats up it causes the freezer to drop out of the defrost mode. If I am following the troubleshooting guide it tells me that the defrost timer is bad. My only problem with that is that once I melted out all the frost and ice from the coils, shouldn't the refrigerator and freezer stay colder? I sure could use some help with this problem. Thanks.