I just call the numbers given here twice and got transferred to the Canadian CS. They told me there was no recall and that the repair will be billable to me if they send tech.
:confused:

ATTENTION CONSUMERS!!! Do NOT buy the Cabrio washing machine!!!!!! I've had mine for 4 years, paid a little over $1,000 for it. I'm getting the famous F1 error code that everyone else has gotten and Whirlpool is NOT standing behind their product, they told me all parts and labor will have to be paid by me, not Whirpool. It will cost $400 or more to repair it. For that money I could buy a brand new washer. When sooooo many people's washers are doing the same thing then obviously there's some sort of flaw, they need to recall and do the right thing by their customers. DON'T BUY A WHIRLPOOL, once they get your money, they don't care!!!

I've signed the petition. I've joined the Class Action Law Suit. I've joined the Facebook page as well.

Facebook is a powerful tool against companies that don't stand behind their products. "Like" the page and tell your story: https://www.facebook.com/CabrioW...erByWhirlpoolF1ErrorCode

I just had the same thing happen. Called the 866# and was told my serial # was not included, so full charge repair. Hung up, looked at a few more forum posts and found this one. Called 800 253 1301 & got covered for parts & labor. The woman told me this was called a "quality assurance issue" rather than a recall (which apparently involves safety(?)) "Recalls" apparently have an indicator on the rep's screen and the first rep stopped looking when she didn't see that blinking light. So, I guess terminology makes a difference and folks may get better results using the term "quality assurance issue." I hope this info helps someone else.

Spent several hours on phone with Whirpool. Representative said they would send technician out at their cost. Never received call. When I call back they refuse to honor the word of previous representative and instead say I am responsible for all costs associated with technician. Talked to manager and she will not honor word and said there is no one able to honor the word at Whirlpool. WHIRLPOOL IS NOT CAPABLE OF HONORING THEIR WORD OR THEIR PRODUCTS.

Hello,
I too have this same washer and the same F1 code dilemma. I just called the Whirlpool customer service line at 1800-253-1301 and they acknowledged that they have had this issue over and over again with these washers. The customer service rep. checked with her supervisor and came back on the line at which time she said the service call, parts, and labor would all be covered for FREE. There seems to have been major issues with these washers and this F1 code error for them to offer to pick up the bill, I am assuming they must be tired of all the phone calls but nevertheless they were very helpful. They scheduled an appointment for the service tech to come out the very next day (which is today). By the way, my washer was purchased in July 2007 and they are still covering the charges related to the repair, so even if your machine is older I would not hesitate to call. Good luck! :)