Gene,

I ran various tests - here are the results:

Power on - Voltmeter on N and L - 120 Volts on Voltmeter

Power off - Ohmmeter between L and H - 73 Ohms. Ohmmeter between L and M - 73 Ohms. Ohmmeter between V and N - 4.2 M Ohms.

I turned power off - removed clips from water valve. Placed Voltmeter in clips for water dispenser. Turned power on - Voltmeter showed 0. Pressed water dispenser - Voltmeter showed 120.

I turned power off, moved multimeter probes to the clips for ice maker. Turned power on - Voltmeter showed range from 11 - 14 volts (but the ice maker was not turning yet). Then I used paper clip to short T and H - I watched the dial start turning, pulled out the paper clip mid way - saw that the dial continued to turn. I watched the Voltmeter the whole time - it stayed in the 11 to 14 range - never jumped higher than that. After it completed the cycle, it stayed at 11 or 12. I ran this test a 2nd time with the same results.

Then - if you recall - this was a new ice maker. I put the old ice maker back in - reran all of the tests and got similar results.

Please help me to understand what this all means.

Thanks,

Bill

Thanks Gene. I will call them on Monday to try to get an exchange - is there any explicit measurement that I can tell them to convince them that their ice maker is defective?

Thanks,

Bill

Thanks Gene - I called them today and they are sending me a new one.

Bill

Gene,

I received a second new ice maker and installed it. The ice maker is still not working. To recap - the water dispenser does work, the ice maker does go through the cycle, but no water dispenses. I haven't done much testing other than to install the new one and to leave it in for 24 hours - I have monitored to make sure it was cycling on it's own - and it does, but I have not done any volt/ohm meter readings.

At this point in time, I have to assume the ice maker is okay and the water valve is okay (based on prior testing).

Any thoughts for next steps - I'm happy to rerun any old tests, run new tests, etc. Could it just be bad wiring from the ice maker to the water valve? If that's a possibility, do you have guidance as to what type of testing I should do for that?

Thanks,

Bill

Gene,

I have checked and the arm is properly in the down position. I have watched it cycle several times over the past 2 days and the ice maker goes through the cycle every hour or so, but no water comes out. I also do have a second harness and I have connected the ice maker with both the old and new harness (and I've watched to make sure that the ice maker runs through the cycle with both harnesses).

Please let me know if you have any other thoughts or if there are any other tests you think I should run.

Thanks,

Bill