Hello,
Thread seems active, so I won't start a new one. I have basically the same issue with my Whirlpool "gd5shgxkb01". Motor won't turn when I try to dispense, and when I depress the arm, the flap opens, but all I hear is the slow ratcheting of the flap closing when I release the arm.

I gather from reading the above, you will tell me where to do some testing of voltage and so forth, so let me also ask this question. Can just a cheapy RadioShack multimeter do fine for the average amateur work we are talking about here? I will need to get one, and I suppose it is worth the investment if it saves me buying a motor if just the microswitch is bad.

Thanks! My wife has put me on notice to fix it or pay someone to come fixt it :-)

So what should I check? I haven't taken it apart yet, and don't know what to test first with my type of fridge.