This is a 2002 model. The freezer is not freezing completely it will keep things really cold but not freeze a glass of water in a cup. It is semi frozen meaning a little ice I noticed problem when things were melting. I have both the fridge and freezer turned to coldest setting. It seems on fridge that the things in the upper level are not getting very cold. Both of them are turned to the max coldest temp. Any help would be really appreciated on what I should do next and possible parts I need. If there is a service manual I will need that would be great. So far I have experience repairing big screen tv, washer that wouldn't spin, subwoofer surround sound that had hum. Now my next venture is the fridge.

Well I don't know what to say it started working again...where stuff had melted in the bottom of the freezer I know have a big block of ice and the cup of water i sat in there froze solid.