My Neptune was a stud, now a dud! Options  Email this topic  Watch this topic  Print this topic » Normal Threaded
Model: MAH5500BWW	Brand: Maytag	Age: 5 - 10 years
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hatnem		#1 Posted : Wednesday, August 20, 2008 3:24:30 PM(UTC)
Rank: Member Groups: Registered Joined: 8/18/2008(UTC) Posts: 6		I have a Neptune washer- model #MAH5500BWW. Console touch pad lights, but I cannot change any of the settings or turn the machine on/off. I tried doing the diagnostics test but the machine does not respond when I try to go into the service mode. I unplugged to try to reset, no change. I replaced the control panel as well, but no change. Any ideas? Serial number is A9700679EJ, I think from 2002. Thanks!
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iamigor5@yahoo.com		#2 Posted : Wednesday, August 20, 2008 4:57:17 PM(UTC)
Rank: Advanced Member Groups: Senior Expert Joined: 8/17/2008(UTC) Posts: 51		did you get any error codes ?? sounds like a stuck keypad
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hatnem		#3 Posted : Wednesday, August 20, 2008 5:03:06 PM(UTC)
Rank: Member Groups: Registered Joined: 8/18/2008(UTC) Posts: 6		No error codes at all. I've checked and worked all the buttons on the pad, doesn't seem like anything is stuck. They all snap like normal. But I can't take the console apart to see the insides of the keypad
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iamigor5@yahoo.com		#4 Posted : Wednesday, August 20, 2008 5:08:29 PM(UTC)
Rank: Advanced Member Groups: Senior Expert Joined: 8/17/2008(UTC) Posts: 51		yeah just by feeling the keys wont tell you. it would be a key stuck internally if you replaced the control i would still bet on the keypad, dont know of a way to test but usualy if it wont go in diagnostics good chance its the keypad locked
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hatnem		#5 Posted : Wednesday, August 20, 2008 5:44:02 PM(UTC)
Rank: Member Groups: Registered Joined: 8/18/2008(UTC) Posts: 6		OK- thanks. Looks like I'll return the control panel and order the console!
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libertyappl		#6 Posted : Wednesday, August 20, 2008 6:05:07 PM(UTC)
Rank: Advanced Member Groups: Senior Expert Joined: 8/13/2008(UTC) Posts: 3,097		Most of the time when you change the control board you have to change the wax motor as well. It might be worth while to have a tech check it out before buying anymore parts. most places will not take electrical parts back after they've been installed.
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hatnem		#7 Posted : Wednesday, August 20, 2008 6:07:12 PM(UTC)
Rank: Member Groups: Registered Joined: 8/18/2008(UTC) Posts: 6		Any way for a novice like myself to check the wax motor?
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libertyappl		#8 Posted : Wednesday, August 20, 2008 6:19:52 PM(UTC)
Rank: Advanced Member Groups: Senior Expert Joined: 8/13/2008(UTC) Posts: 3,097		Sorry was thinking of the previous model.... Looking at the service manual now.
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libertyappl		#9 Posted : Wednesday, August 20, 2008 6:45:02 PM(UTC)
Rank: Advanced Member Groups: Senior Expert Joined: 8/13/2008(UTC) Posts: 3,097		I'm going to have to agree with imagor on the keypad. you might luck out and the parts place take the control board back......but I doubt it.
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hatnem		#10 Posted : Wednesday, August 20, 2008 6:57:21 PM(UTC)
Rank: Member Groups: Registered Joined: 8/18/2008(UTC) Posts: 6		OK- thanks for the help
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