Rank: Member
Groups: Registered
Joined: 10/9/2010(UTC)
Posts: 1
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We just replaced the door lock about 3 weeks ago. It was not locking at that time. It did appear that a plastic piece inside the lock was broken. Now it will not unlock the door... It is holding my work clothes wet and hostage... and throwing either a F11 code or a FDL code or both. Help.... I am so sick of this washer, but can't justify replacing it or the repair bill to have someone come out.
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Rank: Advanced Member
Groups: Senior Expert
Joined: 3/29/2009(UTC)
Posts: 11,699
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If you reach up under the front door with the lower panel off you should find a tab that will allow you to manually unlock the door. Pull it gently.
I sympathize with you on these models, and about the best suggestion I can make is to (1) get the supplier to replace the part you installed, (2) check the wiring between the door lock assembly and the control panel and if that does not work, (3) set it out by the curb and hope someone takes it.
Yes I know a new or good used one is costly, but these Duets are very difficult machines and the sooner you replace it the better.
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Rank: Member
Groups: Registered
Joined: 10/24/2010(UTC)
Posts: 2
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hi! i had the same f11 code on my whirlpool duet and i fixed the problem by taking a q-tip and a little rubbing alcohol to the connection point where the door latch closes into the washer. (I cleaned both the washer side...you have to extend the q-tip inside until it hits the plastic part and the actual latch) Mine was full of dark muck! I first used a damp q-tip and moistened the area really well then i used several dry ones and just kept wiping until the area was clean. I used rubbing alcohol and not water because it evaporates quick. Like magic the washer is back to working great! Hope this helps!
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Rank: Advanced Member
Groups: Senior Expert
Joined: 3/29/2009(UTC)
Posts: 11,699
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Thanks John, great tips like yours are always welcome!
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Rank: Member
Groups: Registered
Joined: 10/24/2010(UTC)
Posts: 2
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Originally Posted by: sidfink43  Thanks John, great tips like yours are always welcome! Hey, no problem, did it fix the issue? My wife's is still working great - no other problems. She is a happy woman.
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Rank: Member
Groups: Registered
Joined: 2/18/2014(UTC)
Posts: 5
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The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):
If the washer starts to fill but the drum NEVER moves, your MCU is bad
If the washer runs through most of a cycle and then gives the F11 before (or during) a rinse or spin cycle, then you have the CCU relay problem.
If you are interested in having me repair your CCU for you, I offer that service on "e bay" (website coming soon). My username there is "jhagner"
Thanks
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