Yes, I know. Where you able to talk to someone on the phone or was it via live chat? I had to chat and the girl wasn't able per her employer to refer the metal part.

www. (starts with "a" and describes a machine that is in your kitchen).com/showproduct.aspx.

I'll try talking to someone at appliance parts pros and see if they can help me find a metal auger. I want to order today as I will be down there this week and have waited to the last minute to order.

Thanks