Chris,

The layer of coating on the element, is it a white colored , chalky coating?

If it is, it's a hard water and detergent deposit built up on the element, basically normal.

As for the glasses and the dishes having a "powderry substance" and white film on plastic dishes,

That could be due to :

1) Water temperature not hot enough (120 dgrs minimum) at the start of the cycle.

2) Too much detergent, chemical breakdown of detergent, foaming.

3) Improper fill level(slow fill, water level low).
(start the machine in a normal wash cycle, let fill and run 5 to 10
minutes, open door and check the water level in bottom of tub, it
should be as high as the bottom of the heating element at the
minimum).

Do these quick easy checks, and let us know what you discover,
we can direct you from there.

Thanks,
:) :) :)

Boomer,

Great job,

You've got plenty of water,

I would not remove the element to clean it,

Make up a solution of distilled white vinegar and hot water, let it soak a few minutes, then use a scotch brite pad or scrub brush to carefully clean off as much build up as possible.

Check with your water supply company, and see if they will give you the average grains of hardness of the water they supply.

I have a feeling you'll find that the odor will dissipate, with new detergent and a clean element. Also keep your plastic articles away from the element(prefer you use the upper rack).

I always reccomend the detergent to use as:

Plain (no additives) powderred detergent , and a rinse agent if you prefer.

Purchase the smallest amount box possible, based on your usage.

Use the proper amount based on the grains of hardness of your water.

And make sure you have 120 dgr water on the first fill, when you start the machine.

I think you'll be a lot happier.

Drop us a line if you need more help,

Good Luck,
:) :) :)