This is exactly why I got online today.....to find the answer to this problem. I can pull on the stem to turn it on, but knob comes completely off. I would love to know how to fix it!

Jillian,

What is the complete model number of the washer?

Gene.

You are welcome Jeff. Keep us posted.

Gene.

Jeff,

You may need a new timer(the part number you listed).

If that tab is missing you will need it, the timer is a "sealed" unit, and can't be repaired.

Here's some basic access information for you :

Servicing Components in the Console

1. Remove the two phillips head screws securing the front corners of the
console to the washer top.

2. Tip the console back on the hinges that secure the top of the console to
the washer back panel.

Removing the Timer

Plastic Body

1. To remove the timer knob, push he knob in from the front

2. At the back of the timer, pull the black tab out approximately 3/16",
then pull the timer knob off the shaft.

3. Slide the timer dial from the timer hub.

4. Unplug the wiring harness from the timer assembly terminals.

5. Remove the one(1) hex head screw securing the left side of the timer
assembly to the console mounting plate. Then lift the left side and slide
and slide the tabs at the right side of the timer assembly from the
console mountig plate.

I'm sure you don't need to do every step, at this point, but get to the back of that timer and check the black tab in the dial shaft opening, and see if you can get it into position to hold your knob , or if it fell out, or something like that,

You may be able to get something going for a while, until you have to replace the timer.

Good Luck,
:) :) :)

The following applies specifically to a Whirlpool LSQ9560PW2 washer purchased about 2005, but may apply also to yours. It is worth a look.

In the above model, the "little piece" is not little. It extends from the base of the timer up through the hollow knob-shaft to the top of that shaft where a little of it can be seen (in the photo from Gene) as the dark area between the prongs of that shaft, where it serves to lock those prongs apart, keeping the timer knob on.

In my case this piece was not well seated, and, after 5 years, worked its way out the bottom of the shaft and out of the bottom of the timer. To see if this is your situation, open the controls console (on the above model, two little screws seen from the top at the very back extreme left and right corners) and see if you can find this dark, long, thin piece - it may still be partially sticking out the bottom of the timer. If so, reinsert it home.