Hello: I have a GE dishwasher #GHDA485N00, just installed last month. The soap dispenser lid doesn't open all the way; it seems to hit the bottom wire of the top rack and opens only half way or maybe less. When I open the door after the cycle I can hear it flip back all the way, and now that I am conscious of this issue, I have also peeked in there to see the dispenser lid resting on the rack. Consequently there is always soap left in the cup. I purposely do not block the cup with big dishes. GE was no help at all and suggested I make a service appointment. I think it's a design flaw. Has anyone seen this before? Can the top rack be cut, and then somehow sealed to prevent it from rusting away?

Thanks for your feedback.
Kay

I am having the same exact problem with mine, though mine is 4 or so years old, but new to me. GE model: GSD6200J01WW

Seems crazy that the detergent door is situated that high on the door right in front of the rack.

After letting it start a few minutes, I opened the detergent door and it seems like water is seeping by the rubber door seal maybe a little, getting the detergent damp. If it gets damp, it sure won't fall out through such a tiny door opening. I can't find this little seal for sale anywhere or I would try that first before sawing on the upper rack.

Anyone have any other ideas?

The cup is designed to only open so far. Yes it is suppose to hit the upper rack. water from the lower spray arm shoots up in there and rinses out the soap. When you load pots pans and bowls on the bottom left front of the lower rack it blocks water from entering the cup and washing the soap out of it. This is explained in the use and care guide. I sure don't recommend cutting the racks, they will rust out, and void your 10year warranty on the racks.