I'm absolutely astounded. :(

I saved up and bought a brand new Frigidaire refrigerator from Lowe's just over a year ago, and yesterday I went into the freezer and all my frozen food items are mush. Its broke already??

I had my old refrigerator over 12 years (an ancient Kenmore), and it was used when I moved in the house, still running when I wheeled it off and replaced it with "here today, here tomorrow".

I can't quite figure it out.....since I bought the refrigerator I had the setting dead center for the freezer and the refrigerator compartment, and yesterday when the freezer went mush the refrigerator thermometer said "danger zone".
I clicked both settings over colder, and it appears to be holding out at the moment one day later, but this is very unnerving. It appears it is dying.

Is it losing Freon? What could cause a new refrigerator to bomb like this.

I called Frigidaire and first they tried to tell me I had the wrong number, but I told them I was calling the service number printed inside the box. Then the lady put me on hold for awhile and said since I'm past the one year I'm out of luck.

I imagine a service call could cost half the cost of a new refrigerator. I talked to a repairman and he said Frigidaire guaranteed their parts for 5 years, but Frigidaire said no way, go pay a repairman they are no longer responsible.

Can anyone help with advice? Are these new Frigidaires total trash? Assembled in the 3rd world by minimum wage factory slave workers, I am imagining.
I thought this would be a one-time buy..... or at least as long as I lived in the home. I am so, so disappointed..... what a stupid purchase and I don't have the income to make mistakes like this.

Sorry I don't understand....what is a stuck open thermostat (??)

is this a digital unit? (it sounds like it). if it is, then don't panic just yet...give it a few days and see what happens. maybe just a power flash or surge confused the board on the unit. I would put the unit back to the normal setting and see what happenes. Frigidair is not a bad unit, or at least no worse than others ad as far as being made in a third world country....hey...8 year old girls have to work too..(that's not real funny is it)?

Thanks much for the advice. I had a promise from Electrolux they would cover the bum part not labor, at least by phone on Friday, so I will try calling again on Monday and see if they will still honor it.

If so, I will get the part and try fixing it myself. Otherwise I'll tighten the belt and start backreplacing the refrigerator piece by piece.

As far as Frigidaire, I understand they are a major supplier in the refrigerator market, but I wasn't impressed by this at all- in fact my confidence was pretty solidly shaken especially the way they handled the issue.

Does anyone have any suggestions for a good quality refrigerator supplier?
I definitely wont be looking under "F" again. Luckily my stove is Whirlpool but I hope their products aren't contract made in the same Indonesian slave factory, and a different label slapped on it. Their prices are somewhat similar.

Wouldn't it be great if Americans actually made their own appliances? I guess this is no place for that platform- regards jeffpas

Our little old widow lady friend purchased a new Frigidaire refrigerator Model #FRT21IL4FW4 from Lowe's in June of 2010. She got about four months of service out of it before it reared its ugly head. She called Lowe's Service Advantage (LSA) who sent a repairman to the "rescue". He replaced a relay. It started working again - for about two weeks - then it quit. LSA was contacted and they sent the repairman out again. He said he had to order a thermostat and told her to hit on the plastic thermostat housing should the unit quit again. Two weeks later he returned to install the thermostat. Our friend went out of town for a week and asked me and my wife to check on her place. We did and found the contents of the freezer section thawed. I hit on the thermo and it started up again. I checked it daily and hit on the thermo each time to get it started.
I called LSA and requested that the unit be replaced and was told that three repairs for the same issue had to be performed before replacement could take place.
Contacted the local Lowe's where the unit was purchased and I must say that THEY HAVE BEEN VERY, VERY HELPFUL in trying to resolve this matter. As a matter of fact, they have done everything possible to get Frigidaire to replace this malfunctioning unit - TO NO AVAIL.

Lowe's has been GOOD. FRIGIDAIRE IS ANOTHER STORY! ! ! It seems as though a multi-billion dollar company such as FRIGIDAIRE WOULD RATHER SEE A LITTLE OLD WIDOW LADY TAKE A LOSS THAN THEM.

DAT JUST A'INT RIGHT, Y'ALL

I hope I didn't bore you with this. Perhaps if you read this, it might save you some agony. Perhaps you might want to consider purchasing a different brand than what our friend purchased.

Thanks for allowing me vent my frustrations about this.

:mad: